Analyst, Order to Cash

Overview

Analyst on the Order to Cash team, responsible for accurate billing, invoicing, and service delivery to internal and external stakeholders.

What you'll do

• Generate quotes and opportunities for product sales and professional services.
• Manage customer accounts, queries, and invoice generation with precision and care.
• Review pending billing reports and validate charges for accuracy prior to processing invoices.
• Verify customer billing rules and revenue recognition schedules against contracts to ensure compliance and correctness.
• Collaborate cross-functionally with Sales, Finance, Accounting, Customer Success, and division leaders to generate accurate pro forma and actual invoices from the billing ERP.
• Monitor and manage accounts, cases, orders, and fulfilment for timely action.
• Confirm appropriate customer approvals are in place before processing orders.
• Oversee license key generation and fulfilment delivery to customers.
• Deliver an outstanding service experience to both internal teams and external customers.
• Meet tight deadlines without compromising quality.

What you'll need

• Two plus years of experience in Order Management or a related O2C function.
• Expertise in Order-to-Cash (O2C), contract review, invoicing and dispute management.
• Strong stakeholder management skills with the ability to communicate effectively at all levels of the organization.
• Excellent written and verbal communication skills, including the ability to engage confidently with internal and external partners.
• Graduate/Postgraduate in Commerce, Accounting or equivalent field.

Nice to have

• Experience in the software industry.
• Hands-on experience with NetSuite and Salesforce.

Details

• Location: Bengaluru, Karnataka, India.
• Work mode: Remote.
• Employment type: Full-Time.