Analyst Payroll FinOps

Overview

Own and lead end-to-end US payroll operations for an assigned sub-team (Tax, Banking, Garnishment, Processing, or Final Pay), acting as domain SME to ensure accuracy, timeliness, compliance and audit readiness.

What you'll do

• Process payroll and/or final pay checks accurately and ensure pay is delivered on time, following documented procedures and checklists.
• Work pay run audit reports; research and resolve errors/issues before checks are printed or files are transmitted; escalate exceptions as required.
• Monitor payroll mailboxes and ticket queues; respond to requests/forms within the 24-hour SLA; document actions clearly and professionally.
• Apply US payroll policies, internal controls, and compliance requirements (confidentiality, approvals, audit trail) during daily execution.
• Support ad-hoc activities and year-end deliverables as assigned; adapt to peak volumes and critical timelines.
• Maintain current understanding of payroll calendar updates and process changes; complete required trainings on time.
• Own domain governance: policies/controls, audit readiness, documentation set (SOPs, checklists, training materials) and regular reviews.
• Lead root cause analysis for systemic issues; drive corrective and preventive actions with partners (HQ/onshore, Finance, HR, vendors).
• Analyze trends and performance metrics; present insights and risk updates to leadership and stakeholders.
• Lead training plans for peak seasons; audit quality of new/contract resources and provide coaching feedback loops.
• Drive improvements to reduce overpayments and defects through reconciliations, tighter controls, and process redesign.
• Tax: set up and validate employee tax changes per workflow, aligned to source documentation; assist with tax inquiries and ticket triage; support year-end W-2 validations, corrections workflows, and reprint requests.
• Banking: support direct deposit maintenance and reject/return handling within required timelines; assist with payroll funding/file checks and basic reconciliations; log and track ACH rejects, reversals, and high-risk exceptions to closure.
• Garnishment: set up and maintain garnishment/levy deductions based on received orders and decision trees; process agency communications within SLA; support remittance processing and exception handling.
• Processing: execute standard payroll processing steps (data entry, validations, adjustments) per the payroll calendar; run and review assigned audits; support off-cycle processing requests.
• Final Pay: process final pay checks including PTO/other payouts per state requirements; support manual check requests, reissues, and reversals; respond to final pay inquiries from HR/field teams using templates and policy references.

What you'll need

• Bachelor's degree in Accounting, Business or Human Resources, or equivalent experience.
• FPC/CPP/Payroll certification.
• 5+ years of payroll experience with excellent knowledge of federal and state laws; end-to-end US payroll and taxation knowledge.
• Advanced Excel and strong analytical skills (trend analysis, reconciliation, root cause).
• Strong communication and stakeholder management; proven coaching and capability building.
• High integrity and confidentiality; flexibility to work extended hours and lead during critical timelines/BCP.

Nice to have

• Workday/MyTime knowledge.

Details

• Location: Bangalore, India.
• Reports to: Manager, Payroll Operations.