Anaplan Support Engineering

Overview

Provide Level 2/Level 3 support for Anaplan production environments, covering application support, incident and problem management, and data and integration support.

What you'll do

• Provide Level 2/Level 3 support for Anaplan production environments.
• Monitor daily application health checks and operational activities.
• Perform model backups, validation, and readiness checks.
• Investigate application errors, data discrepancies, and user-reported issues.
• Support monthly, quarterly, and annual business cycles.
• Analyze and troubleshoot production incidents.
• Drive root cause analysis and corrective actions.
• Ensure timely resolution of service tickets within SLA.
• Participate in critical incident bridges and business war rooms.
• Maintain detailed ticket updates and communication with stakeholders.
• Monitor and support Anaplan integrations with upstream and downstream systems.
• Troubleshoot import/export processes and scheduled jobs.
• Coordinate with integration teams and middleware teams for data flow issues.
• Validate data reconciliation across systems.

Details

• Location: Bangalore.
• Work model prioritizes in-person collaboration with flexibility to support wellbeing, productivity, individual work styles, and life circumstances.