Senior Analyst, MST Operations

Overview

The Senior Analyst supports MST operations by owning complex workflows, analyzing performance trends, and driving process improvements across Reset, Service, audit, and planning activities within Lowe's Merchandising Service Team.

What you'll do

• Own complex MST workflows end-to-end and ensure timely, accurate execution across all MST Functions.
• Analyze labor hours, workload trends, audit results, and operational performance to identify risks and opportunities.
• Lead root-cause analysis for recurring issues, process gaps, and execution delays.
• Partner with Project Planning, MST, and business stakeholders to improve communication and planning efficiency.
• Maintain and improve SOPs, knowledge repositories, templates, and governance documentation.
• Build and review trackers, leverage dashboards, and reports to support data-driven decisions.
• Support audit readiness for Reset and Service processes and ensure compliance with operational standards.
• Mentor Analysts and Associate Analysts by sharing process knowledge, reviewing outputs, and supporting capability building.
• Partner with SSC - B (Bangalore) and SSC - M (Mooresville, US) teams.

What you'll need

• Bachelor's Degree.
• 4+ years of experience.
• Data Literacy & Data Interpretation.
• Advanced Excel and advanced MS Office.
• Retail Domain Experience.
• Business Analysis & Root Cause Analysis (RCA).
• Stakeholder Management and Strong Communication & Articulation Skills.
• Strong Project Management Practice and familiarity with project management tools.
• Analytical Skills (Trend Variance, Identify Systemic Gaps, Process Optimization).
• Labor/Resource Planning.
• Attention to Detail.

Details

• Based at the on-site office in Bengaluru.