Benefits Manager

Overview

Lead the administration, implementation and continuous improvement of employee benefits programs across the Asia-Pacific region, delivering a seamless and competitive benefits experience across multiple APAC markets.

What you'll do

• Manage the end-to-end administration and delivery of employee benefits programs across APAC, including health and life insurance, accident coverage, retirement plans, leave benefits, wellness initiatives, and statutory benefits.
• Support the design, implementation, and continuous improvement of regional benefits programs in alignment with global Total Rewards strategies.
• Coordinate annual benefits renewals, enrollment cycles, employee communications, and benefits education initiatives.
• Support the setup and implementation of benefits programs for new countries and locations across APAC.
• Ensure benefits programs comply with applicable local labor laws, statutory requirements, regulatory guidelines, and internal company policies.
• Stay informed about regulatory changes across APAC markets and proactively recommend updates to benefits programs and policies.
• Conduct regular audits of benefits data, processes, and vendor deliverables to ensure accuracy, consistency, and compliance.
• Manage relationships with insurance brokers, third-party administrators, insurers, and other benefits vendors across the region.
• Partner with HR, Payroll, Finance, Legal, and global Total Rewards teams to ensure accurate and timely benefits administration.
• Oversee vendor performance, resolve service-related issues, and drive improvements in service delivery.
• Manage complex employee queries related to benefits eligibility, enrollment, claims, coverage, and vendor escalations.
• Analyze benefits utilization, cost trends, and employee feedback to identify opportunities for program enhancements and cost optimization.
• Prepare and maintain benefits reports, dashboards, and presentations to provide actionable insights to stakeholders.
• Benchmark regional benefits offerings against market practices to ensure competitiveness and alignment with employee needs.
• Leverage HRIS platforms and data analytics tools to improve reporting accuracy and operational efficiency.
• Identify opportunities to streamline benefits processes through automation, standardization, and operational improvements.
• Support global Total Rewards projects and collaborate with international stakeholders on cross-regional initiatives.
• Support benefits integration and transition activities related to mergers, acquisitions, and organizational changes.
• Contribute to initiatives that enhance the overall employee benefits experience across the organization.

What you'll need

• Bachelor's degree in Human Resources, Business Administration, Finance, or a related discipline.
• 5–7 years of progressive experience in employee benefits administration, preferably within a multinational organization.
• Strong knowledge of Indian statutory benefits, labor laws, and employment regulations.
• Experience managing employee benefits programs, insurance renewals, vendor relationships, and employee queries.
• Exposure to benefits administration across multiple APAC countries, ideally including India, Singapore, Australia, and China.
• Strong analytical skills with advanced proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
• Experience working with HRIS platforms such as Workday or similar systems.
• Excellent communication, stakeholder management, and problem-solving skills.
• Strong attention to detail and the ability to manage multiple priorities in a dynamic, global environment.
• Ability to work effectively with international stakeholders across different time zones, including US business hours.

Nice to have

• Professional certifications such as CEBS, WorldatWork, SHRM, or equivalent benefits/Total Rewards qualifications.
• Experience supporting regional or global benefits programs within a multinational organization.
• Hands-on experience with Workday or other enterprise HRIS platforms.
• Experience in benefits benchmarking, cost analysis, and vendor negotiations.
• Project management experience, particularly involving benefits implementation or process transformation.
• Experience setting up and implementing benefits programs for new countries or locations.

Details

• Location: India (Remote).
• Working hours: US Time Zone.
• Reports to: Director, Benefits.