Application Support Analyst

Overview

Provide technical leadership and support for apexportal Solutions software applications, troubleshooting and resolving client support tickets, and serving as the technical expert for client implementations.

What you'll do

• Manage and resolve technical support tickets.
• Partner with Product Manager and R&D teams to prioritize support tickets.
• Facilitate effective and proactive communications with both internal and external customers.
• Test product-level functionality and new releases. Identify and communicate areas for improvement.
• Serve as the technical expert for client software implementations.
• Manage software upgrades on scheduled date.
• Serve as a primary contact for the client's IT department.
• Troubleshoot network, database, and software problems for client implementations.
• Configure system settings and options, and execute unit/integration/acceptance testing.
• Create rules and data transfer mappings using SQL query.
• Present technical overview of apexportal Solutions software applications and technical requirements to clients when planning upgrades.
• Manage setup of technical environment for hosted clients.
• Lead testing of interfaces, including reconciling data between client ERP system(s) and apexportal Solutions software applications.
• Work with Help Desk personnel to resolve client installation issues.
• Regularly review corporate policies and enforce the policies documented in the Apex Corporate Security Standards.

What you'll need

• Bachelor's degree in information technology, Computer Science, Business, Finance, Accounting or related field.
• 1-2 years of experience in SQL.
• Good working knowledge of Microsoft Office (in particular Excel and Outlook).
• Exposure to SQL Server: data definition, data manipulation, data control, and transactional control.
• Exposure to SQL Server administration, including creating and restoring SQL backups.
• Exposure to SQL Server development, including creating and troubleshooting DTS packages, stored procedures, complex data queries.
• Knowledge of FTP, secure FTP, and PGP.
• Knowledge of using Command Prompt and its commands.

Nice to have

• Experience in or exposure to Accounts Payable applications in ERP systems such as PeopleSoft, SAP, Oracle, or J.D. Edwards.
• Customer-facing experience with large customers.

Details

• Location: Noida, India.