Integration Services Support Specialist

Overview

Provide Level 1 support for the IBM Sterling B2B Integrator/File Gateway Managed File Transfer (MFT) platform across its lifecycle, applying MFT best practices.

What you'll do

• Monitor MFT feeds to ensure the successful transmission and delivery of all files.
• Monitor system alerts for database connectivity, CPU, memory, and disk space issues.
• Respond to all MFT incidents and requests timely and efficiently.
• Resolve all issues following documented SOPs, including feed/code changes.
• Participate in testing solutions designed for new feeds/jobs using existing functionality or enhancements to the toolkit.
• Perform daily and weekly health checks for MFT.
• Participate in testing of application upgrades including hotfixes, patches, OS, SQL, and application version upgrades as required.

What you'll need

• 2 years of experience in IBM Sterling B2B Integrator/File Gateway.
• Demonstrable experience administering a production MFT software application with industry best practices on IBM Sterling B2B suite or a similar product.
• Working knowledge of SQL databases, SQL Server, and developing SQL and PL/SQL scripts, functions, and procedures.
• Experience with data communication protocols (SFTP, HTTP/s, SMTP, FTP, FTPS).
• Experience resolving communication-related issues with trading partners.
• Ability to work with messages and documents in different file formats such as CSV, XML, and TXT.
• Understanding of all phases of the project development life cycle using standard methodologies, including business and logical analysis, design, and development of software applications.
• Ability to effectively communicate with business, technology and vendor stakeholders.
• Proven ability to complete assigned work in a timely and quality manner.
• Demonstrated personal initiative to meet personal and professional goals.
• Strong interpersonal, oral, and written communication and collaboration skills with all levels of management.
• Strong organizational skills, including the ability to adapt to shifting priorities and meet frequent deadlines.
• Proactive approach to problem-solving with strong judgment and decision-making capability.
• Highly resourceful and collaborative team player, able to also be independently effective with initiative and a sense of urgency.
• Customer-focused, action-oriented, and results-driven.
• Forward-looking thinker who actively seeks opportunities, has a desire for continuous learning, and proposes solutions.
• Ability to act with discretion and maintain complete confidentiality.

Details

• Location: Mumbai office, Goregaon (East), India.
• Shift: APAC, 5:00 am - 2:00 pm IST.
• Reports to the Integration Services Support Supervisor.