Application Support Engineer

Overview

Act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. The role centres on enterprise network operations with hands-on Versa SD-WAN administration and support.

What you'll do

• Administer and manage Versa SD-WAN infrastructure, including Versa Director, Versa Analytics, and branch CPE devices.
• Configure and maintain SD-WAN policies, application steering rules, SLA profiles, and traffic shaping.
• Manage overlay and underlay connectivity and QoS policies.
• Perform firmware upgrades, patch management, and lifecycle management for Versa SD-WAN nodes.
• Troubleshoot SD-WAN performance degradation, link flapping, failover issues, and BGP/OSPF routing anomalies.
• Support LAN/WAN infrastructure, including routers, switches, and access points.
• Serve as L2/L3 escalation point for network-related incidents, providing timely resolution and RCA reports.
• Coordinate with cross-functional teams for network-impacting changes.
• Manage a technical resources team.

What you'll need

• Must have skill: Enterprise Network Operations.
• Minimum 5 years of experience.
• 15 years of full-time education.
• 3+ years of hands-on experience with Versa Director, Versa Analytics, and Versa OS (Versa SD-WAN).
• Strong knowledge of BGP, OSPF, EIGRP, VLANs, STP, and QoS (routing and switching).
• Proficiency in MPLS, Broadband, LTE/4G/5G, and IPSec/GRE tunnel management (WAN technologies).
• Comfortable with Cisco IOS/NX-OS, Juniper JunOS, or Versa OS command-line interfaces.
• Good operational experience with all process knowledge.
• Strong verbal and written communication skills.
• Able to work independently and take initiative.
• Proven workload management and flexibility in 24/7 shifts.
• Skilled in collaborative problem-solving and clearly communicating technical issues and solutions to stakeholders.

Details

• Location: Bengaluru.
• Shift work: 24/7 shifts.
• Experience required: 8-10 years for Level 9, 10+ years for Level 8.