Application Support Engineer

Overview

Application Support Engineer role acting as a software detective to provide a dynamic service identifying and solving issues within multiple components of critical business systems.

What you'll do

• Perform independently and become an SME.
• Actively participate and contribute in team discussions.
• Contribute in providing solutions to work-related problems.
• Collaborate with cross-functional teams to gather information and diagnose complex system issues.
• Document findings and resolutions clearly to support knowledge sharing and future troubleshooting.
• Assist in the implementation of system updates and patches to enhance functionality and security.
• Support junior team members by sharing expertise and providing guidance on technical challenges.

What you'll need

• Minimum 3 years of experience in Adobe Marketo Engage.
• Proficiency in Adobe Marketo Engage.
• Strong problem-solving skills with the ability to analyze and resolve software issues efficiently.
• Experience in monitoring and maintaining enterprise-level software applications.
• Ability to communicate technical information effectively to both technical and non-technical stakeholders.
• Familiarity with system integration and data flow within complex business environments.
• Capability to work independently while managing multiple priorities in a fast-paced setting.
• 15 years full time education required.

Details

• Position is based at the DDC2A - SEZ location.