Applications Support Analyst I

Overview

Provide functional and technical support for Salesforce-based business applications, maintaining operational stability, resolving issues promptly, and delivering a positive end-user experience.

What you'll do

• Serve as the primary contact for Salesforce incidents, service requests, and user issues in a high-volume, business-critical environment.
• Troubleshoot functional, configuration, data, and integration issues, collaborating with developers, administrators, and business stakeholders through resolution.
• Support user access, profiles, permission sets, roles, sharing rules, and basic configuration of objects, fields, workflows, and validation rules.
• Support minor configuration enhancements across Salesforce modules.
• Assist with deployment support, release validation, post-release checks, recurring-issue analysis, and permanent-fix recommendations.
• Maintain accurate tickets, knowledge articles, and operating procedures while providing clear updates and ownership.

What you'll need

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline, or equivalent technical qualifications.
• Minimum of 2+ years of application support experience, including hands-on support for ServiceNow and Salesforce in a ticket-driven environment.
• Demonstrated ability to troubleshoot issues and deliver support within Service Level Agreement and Operational Level Agreement commitments.
• Willingness to participate in rotational shifts and structured handovers.

Nice to have

• Experience with Salesforce Administration or Service Cloud.
• Knowledge of application integrations, application programming interfaces, data flows, system dependencies, Structured Query Language, and data validation.
• ITIL Foundation or Salesforce Administrator certification.

Details

• Location: Bangalore, India.
• Willingness to participate in rotational shifts is required.