Senior Provisioning Analyst

Overview

Senior Provisioning Analyst who drives end-to-end execution, governance, and Tier 2 escalation management across complex customer provisioning, acting as a Tier 2 subject matter expert with high autonomy.

What you'll do

• Lead end-to-end execution of complex Tier 2 customer provisioning cases, including manual provisioning and deprovisioning and strategic high-value customer deprovisioning.
• Validate contract structures, Salesforce opportunity associations, and multi-tenant org configurations.
• Resolve complex technical requests, including org migrations, Salesforce account re-associations, and custom identity tenant linkages, routing out-of-scope issues to specialized engineering tiers.
• Execute deprovisioning and decommission workflows for transitioning and exiting accounts, upholding data privacy regulations, SOC 2 compliance standards, and corporate security guidelines.
• Prepare, audit, and analyze weekly and monthly revenue/license reconciliation reports, detect systemic data variances, perform root cause analyses, and present remediation findings to leadership.
• Collaborate cross-functionally with Sales, Renewals, Customer Success, and Support teams to unblock provisioning stalls, clarify contract parameters, and deliver an exceptional customer experience.
• Champion process improvement, identify automation opportunities in provisioning tooling, author standard operating procedures, and optimize workflows for global scale.
• Mentor team members and contribute to knowledge transfer, workflow documentation, and team development.

What you'll need

• Hands-on experience with Salesforce CRM, enterprise provisioning admin consoles, identity management tools, and contract lifecycle workflows.
• Proven ability to independently troubleshoot complex Tier 1 and Tier 2 provisioning exceptions, tenant configurations, permission models, and account hierarchy mismatches.
• Strong quantitative background with experience conducting multi-tier data reconciliations, trend audits, and variance pattern diagnostics.
• Superior written and verbal executive communication skills, with aptitude for navigating cross-departmental relationships and de-escalating customer-critical issues.
• Track record of peer mentorship, knowledge transfer, and workflow documentation.
• Bachelor's degree or commensurate job experience.
• Minimum 3+ years of relevant experience.
• Solid understanding of provisioning and software licensing, including upstream and downstream activity.
• Customer service oriented.
• Meticulous and detail oriented.
• Ability to handle multiple tasks and meet deadlines, with minimal direct supervision.
• Ability to adapt to new technologies, processes, and workflow changes.

Details

• Location: Bengaluru, India.
• Work mode: Hybrid.