Applications Support Senior Analyst - Assistant Vice President

Overview

Seasoned Applications Support Senior Analyst (Assistant Vice President) providing technical and business support for Citi applications, ensuring stability, quality and functionality of production systems against service level expectations.

What you'll do

• Provide quick resolutions to application issues, driving stability, efficiency and effectiveness improvements.
• Manage, maintain and support applications and their operating environments in daily operations.
• Perform start of day checks, continuous monitoring and regional handover.
• Perform same day risk reconciliations.
• Develop and maintain technical support documentation.
• Identify ways to maximize the potential of the applications used.
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensure storage and archiving procedures are in place and functioning correctly.
• Formulate and define scope and objectives for complex application enhancements and problem resolution.
• Review and develop application contingency planning to ensure availability to users.
• Partner with development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engage in post implementation analysis to ensure successful system design and functionality.
• Consider implications of the application of technology to the current environment.
• Identify risks, vulnerabilities and security issues and communicate impact.
• Ensure essential procedures are followed and help define operating standards and processes.
• Act as liaison between users/traders, internal technology groups and vendors.
• Raise problems to appropriate technology and business teams while adhering to Service Level Agreements.
• Act as advisor or coach to new or lower level analysts.
• Provide evaluative judgment based on analysis of factual information in complicated and unique situations.
• Ensure quality of work provided by self and others.
• Take active involvement in and ownership of Support Project items covering Stability, Efficiency and Effectiveness initiatives.
• Act as SME to senior stakeholders and/or other team members.
• Perform other duties and functions as assigned.

What you'll need

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
• Effective written and verbal communication, including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills.
• Issue tracking and reporting using tools.
• Knowledge/experience of problem management tools.
• Good all-round technical skills.
• Effectively share information with other support team members and other technology teams.
• Ability to plan and organize workload.
• Ability to communicate appropriately to relevant stakeholders.
• Bachelor's/University degree or equivalent experience.
• Strong skills in Ab Initio, Unix, SQL, ECS, AutoSys and ITRS are essential for batch support, monitoring, troubleshooting and incident management.

Nice to have

• Knowledge of GemFire and Kafka/KaaS is a value-add.

Details

• Location: Pune, Maharashtra, India.
• Time type: Full time.
• Has the ability to operate with a limited level of direct supervision.