Architect - Enterprise Application - SAP N 4D

Overview

Technical leadership role owning governance, standards, lifecycle management and long-term evolution of the global SAP application portfolio supporting Order-to-Cash (OTC) and Physical Logistics capabilities.

What you'll do

• Play Design Authority role for the OTC/PL product team, assessing impacts and approving all related initiatives.
• Manage demand with the business (CIPs, projects, major incidents, special requests), including escalations of incidents, requests, problems and demands.
• Get involved in transformational programs/projects to provide functional and technical expertise from design until go-live, including Service Introduction role when needed.
• Seek highly automated solutions and new approaches to work for OTC/PL.
• Partner with Product Owner and/or Functional Experts on continuous improvement, product evolution and lifecycle management.
• Manage service with 3rd party vendors, with overall accountability for service metrics (SLAs, availability, performance, etc.).
• Manage development with 3rd party vendors, with overall accountability for development metrics.
• Collaborate with business to translate functional requirements into practical, working IT solution specifications and ensure high customer satisfaction.
• Participate in new design for solutions, services and products together with Business stakeholders, Enterprise Architecture, transformational programs, Strategic Functional Capabilities and Business Partnership.
• Liaise with other BCF areas to ensure consistent cross-functional business process design.
• Provide supervision and guidance to development teams on current product and service design, ensuring design is protected and global/mandate processes are secured.
• Support Operations on complex and high-impact issues and problems as they arise.
• Continually research current and emerging technologies and propose changes where needed.
• Continuously assess the current portfolio and application lifecycle, ensuring vendor-supported versions and patching, and suggest retirements, upgrades or new solutions when necessary.
• Assess the current systems architecture (including satellite systems) and work with Enterprise Architecture and Infrastructure to recommend improvements.
• Build and integrate other products and services to meet company needs.
• Be accountable for process and technical knowledge gathering, update and validation of OTC/PL products and services, including documentation from external teams touching those services.
• Support the product manager on lifecycle management for products and services across markets and locations, considering business priorities, budget, current versions and risks.
• Assist with change management activities, including releases and production slots.
• Maintain up-to-date OTC/PL process, technical and functional documentation.

What you'll need

• Good communication skills, especially in English, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a flexible, changing environment, manage multiple activities and priorities, and work well under pressure.
• Experience in SAP Application Delivery Services, Solution Architecture, technical leadership or Product Application Management.
• Extensive experience supporting and evolving complex SAP application portfolios within a global organization.
• Strong understanding of OTC/PL/WMS supply chain business processes.
• Experience establishing technical governance, standards and application lifecycle management practices.
• Proven experience leading technical assessment and technology decision-making across multiple portfolios and regions.
• Strong knowledge of application support, service management and operational excellence within large enterprise environments.
• Proven leadership and influencing experience with key stakeholders.
• Role model agile behaviours and methods with customers and peers.
• Continuously learning and building skills independently and through external networks.
• Fluent English (C2).
• Required skills: Agile Methodology, Applications Support, Ariba, Change Management, Client Relations, Collaboration Tools, Conflict Management, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, People Leadership, Personal Effectiveness, Project Systems, Risk Management, Sales And Distribution Vistex, SAP Analytics Cloud, Strategic Agility, Stakeholder Relationship Management, Supplier Relationship Management.
• Qualifications: Bachelor's in Computer Engineering, Computer Science, Information Technology, or Master's in Software Engineering.
• Certification: Certified Information Systems Security Professional (CISSP).

Nice to have

• Bachelor's or higher degree in Computer Science or Information Systems.
• ITIL, PMI, Agile, DevOps, Scrum or Lean IT certifications.

Details

• Location: Hyderabad, India (Floor 1 to 12, Hafeezpet Phoenix).
• Office work; day shift (India).
• Regular, full-time role.