Assistant Facility Manager - Soft Services

Overview

Assistant Facilities Manager - Soft Services supporting the delivery of workplace experiences within a large corporate environment in Chennai.

What you'll do

• Support the delivery of end-to-end soft services operations across the site.
• Manage housekeeping, pantry, reception, mailroom, landscaping, pest control, and workplace services.
• Conduct regular audits and inspections to ensure service quality and compliance with standards.
• Monitor vendor performance against agreed SLAs and KPIs.
• Resolve employee and client service requests in a timely and professional manner.
• Ensure workplace facilities are maintained to the highest standards of cleanliness, hygiene, and presentation.
• Support employee engagement, wellness, and workplace experience initiatives.
• Assist in managing soft services budgets, consumables, and inventory controls.
• Drive continuous improvement programs to enhance service quality and operational efficiency.
• Ensure compliance with health, safety, and environmental standards.

What you'll need

• 4-8 years of experience in Facilities Management, Soft Services, Workplace Experience, Hospitality, or Corporate Real Estate.
• Strong knowledge of housekeeping, front office, pantry, and workplace services operations.
• Experience in vendor management, service delivery monitoring, and stakeholder engagement.
• Understanding of SLA/KPI management and service quality standards.
• Excellent customer service, communication, and interpersonal skills.
• Strong planning, coordination, and problem-solving abilities.
• Proficiency in MS Office and facilities management systems.

Nice to have

• Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Background in corporate workplaces, commercial real estate, hospitality, or integrated facilities management.
• Certification in Facilities Management, Hospitality Management, or Customer Experience is an advantage.
• Knowledge of EHS standards and workplace compliance requirements.

Details

• Location: On-site, Chennai, TN.
• Scheduled weekly hours: 48.