Assistant Facilities Manager

Overview

Provide administrative support to the Facilities Management team at the client site in Hyderabad, ensuring timely and accurate completion of FM reports.

What you'll do

• Be accessible for escalation of all FM related issues.
• Oversee the Helpdesk work process and provide management advice to Helpdesk operators for escalated issues.
• Ensure planning and execution of all preparation required for client conferences, meetings and VIP visits scheduled during the shift.
• Oversee the Reception and the Front Office function, ensuring visitors are promptly attended by Front Office Executives (FOE).
• Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep are maintained.
• Oversee Housekeeping Services, including overall service delivery assessment of the HK vendor, coordination meetings with the vendor for resolution of service issues, and vendor performance evaluation.
• Ensure that vendor manpower reports at site as per agreed terms and conditions, undertake audit of attendance and check grooming.
• Oversee Cafeteria Services, ensuring caterers maintain the highest standards of hygiene and that quality and quantity of food supplies meet requirements.
• When food supplies run out, escalate immediately to the caterers' management, make swift alternate arrangements, communicate with users and provide alternate solutions.
• Coordinate overall with all service providing vendors.
• Take regular rounds of the facility to identify issues in Housekeeping, Maintenance, Cafeteria and other areas and initiate immediate rectification actions.
• Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate them in advance to staff and the transport division.

What you'll need

• Graduate in any discipline.
• 5 to 6 years of experience in facilities management.
• Excellent communication skills and ability to converse in English.
• Proven ability to function effectively as part of a team.
• Proven ability to initiate and follow through with improvement initiatives.
• Non-technical soft services manager with strong skills in presentation development, data analysis, and Excel proficiency.

Nice to have

• Tertiary qualifications in hotel management, building management and/or business.

Details

• Location: Guindy or Pallikaranai, Chennai; on-site, Chennai, TN.
• Work schedule: 6 days per week; scheduled weekly hours: 48.