Hardware Asset Management Specialist

Overview

Oversee the lifecycle of the global Multi-Function Device (MFD) and printer fleet, serving as the primary point of contact for procurement, installation, equipment movements and supply chain logistics.

What you'll do

• Manage the end-to-end procurement process for MFDs and printers based on business requirements and approved hardware standards.
• Coordinate with print vendors to obtain quotations, validate device configurations, and ensure compliance with asset lifecycle policies.
• Monitor hardware support contracts, warranty expirations, renewals, equipment returns, and disposal activities.
• Coordinate installation schedules with site contacts, local IT teams, and vendor technicians for device delivery, setup, and network configuration.
• Ensure site readiness by validating physical space, power availability, and network connectivity requirements prior to hardware deployment.
• Plan and coordinate secure decommissioning activities, including hardware removal and data sanitization of legacy devices.
• Maintain accurate asset records and track equipment movements, relocations, and transfers across offices and departments.
• Manage and maintain data integrity within IT Asset Management (ITAM) systems and CMDB platforms, including serial numbers, locations, IP addresses, and cost center information.
• Conduct regular physical and system audits to ensure asset compliance, eliminate discrepancies, and optimize fleet utilization.
• Oversee printer consumables and supply management, including toner, maintenance kits, spare parts, and replenishment processes.
• Monitor inventory levels and support supply optimization initiatives to reduce waste and improve operational efficiency.
• Prepare asset, inventory, utilization, and lifecycle reports to support operational and financial decision-making.
• Collaborate with procurement, IT operations, vendors, and business stakeholders to ensure effective management of the global print environment.

What you'll need

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Minimum 3 years of experience in Hardware Asset Management, IT Procurement, Asset Management, or Fleet Management.
• Experience managing printer, MFD, or endpoint hardware lifecycles within enterprise environments.
• Knowledge of IT Asset Management (ITAM) principles, asset lifecycle processes, and inventory controls.
• Experience working with Managed Print Services (MPS) providers and print fleet management programs.
• Strong understanding of asset tracking, inventory management, procurement, and vendor management practices.
• Advanced Microsoft Excel skills, including VLOOKUPs, Pivot Tables, and reporting functions.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities and coordinate activities across geographically distributed locations.

Nice to have

• Experience with ITAM, ITSM, or CMDB platforms such as ServiceNow, Remedy, or Jira Service Management.
• Experience working with major MFD manufacturers such as Xerox, Konica Minolta, Canon, Ricoh, or HP.
• Knowledge of Managed Print Services (MPS) portals and automated toner fulfillment solutions.
• Experience with YSoft print management solutions or similar print management platforms.
• Familiarity with hardware asset audits, compliance processes, and governance requirements.
• Experience supporting global or multi-site enterprise environments.
• Understanding of sustainability initiatives related to print optimization and asset lifecycle management.