Overview
Provide day-to-day support to the Toronto and North America compliance teams by maintaining Legal Entity Identifier (LEI) registrations for North American customers, working Toronto business hours from Chennai.
What you'll do
- Monitor the assigned LEI case queue daily and prioritize cases in line with agreed service levels, procedures and business urgency.
- Action LEI registration, renewal, transfer and record update cases for customers located in North America.
- Review customer records, system information and supporting documents to confirm required LEI details, including legal name, registered address, entity status and other registration data.
- Identify missing, outdated or unclear information and follow up with the business or relevant internal teams to obtain the documentation needed to progress the case.
- Communicate clearly with North America stakeholders on case status, information requirements, blockers and expected next steps.
- Maintain accurate trackers, working files and evidence of actions taken so that case history and audit trail requirements are met.
- Escalate exceptions, data discrepancies, overdue items or matters requiring interpretation to the Compliance Director or regional compliance team.
- Prepare routine reporting and metrics on queue volumes, ageing, completed actions, pending documentation and escalated matters.
- Support process improvements, procedure updates and additional regulatory support activities assigned to the Chennai team.
What you'll need
- Bachelor's degree in Law, Commerce, Accounting, Finance, Business Administration, Economics or a related discipline.
- 2 to 5 years of experience in regulatory compliance, operations, case management, AML compliance, internal audit, risk management or financial services.
- Comfortable working North America shift hours from Chennai.
- Able to follow documented procedures, manage a queue of time-sensitive cases and ask for clarification where evidence or requirements are not clear.
- Strong attention to detail and ability to review legal entity information and documentation carefully.
- Practical understanding of compliance reviews, control checks, customer record maintenance or similar review-based processes.
- Basic understanding of Legal Entity Identifiers, including the purpose of an LEI and the general process for creating, renewing, updating and transferring LEIs.
- Good written and verbal communication skills, especially for stakeholder follow-ups, documentation requests and exception summaries.
- Working knowledge of Microsoft Excel, including filters, lookups, reconciliations and basic reporting.
- Ability to manage daily tasks independently, keep stakeholders updated on progress and escalate blockers in a timely manner.
- Comfortable working with global teams and adjusting to different regional priorities and deadlines.
Nice to have
- Experience in banking, fintech, payments, foreign exchange or other financial services roles.
- Prior exposure to LEI processes.
Details
- Location: Chennai, India.
- Working hours: Toronto business hours / North America shift (5:30 pm to 2:30 am IST).
- Reports to: Regulatory Compliance Director.
- Department: Regulatory Compliance.
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