Assistant General Manager – Operations

Overview

Partner with the General Manager to drive the overall performance of Soho House Mumbai, leading operations, commercial performance, member engagement and people development across the House.

What you'll do

• Partner with the General Manager to deliver the House's annual business plan, revenue objectives, EBITDA targets and operational priorities.
• Understand the financial performance of individual business areas and the wider operation, identifying opportunities to grow revenue, optimise costs and improve profitability.
• Review daily, weekly, monthly and quarterly business performance, translating data and trends into actionable plans.
• Identify new opportunities across membership, food and beverage, accommodation, private hire, events and other revenue-generating areas.
• Monitor market trends, competitor activity and emerging hospitality and lifestyle concepts across Mumbai.
• Ensure that operational initiatives are delivered within agreed budgets and timelines, with measurable outcomes.
• Provide visible, hands-on leadership across front-of-house and back-of-house operations, ensuring consistent service standards and effective problem-solving.
• Work closely with the House Manager and other operational leaders to ensure seamless coordination across the House.
• Understand the guest and member journey across accommodation, food and beverage, member spaces, events, facilities and other services.
• Establish clear accountability, follow up on operational priorities and drive continuous improvement.
• Support leaders in maintaining service standards, operational readiness and effective communication between departments.
• Be comfortable making decisions in a fast-paced, multifaceted environment while balancing immediate operational requirements with long-term business priorities.
• Develop a strong understanding of Soho House's membership proposition and the needs of its diverse member community.
• Build authentic relationships across Mumbai's hospitality, creative, cultural, entertainment and business communities.
• Work with Membership, Member Relations, Marketing, PR, Private Hire and Events & Programming to strengthen engagement and identify commercial opportunities.
• Support initiatives that improve member satisfaction, loyalty, retention and the overall relevance of the House within Mumbai's lifestyle landscape.
• Build, coach and develop a strong team of operational leaders, creating a culture of accountability, collaboration and shared success.
• Work closely with People & Development, Recruitment and Learning & Development to strengthen talent pipelines, succession planning, leadership capability and employee engagement.
• Set clear expectations and performance objectives for direct reports, conducting regular reviews and following through on development plans.
• Identify high-potential talent and create opportunities for internal progression and cross-functional development.
• Drive employee retention by building an inclusive, supportive and high-performance working environment.
• Work collaboratively with Finance, People & Development, Recruitment, Learning & Development, Membership, F&B, Rooms, Marketing, PR, Events & Programming, Housekeeping, Engineering, IT and Facilities.
• Build strong working relationships with support-office and regional teams to implement business priorities, global standards and operational initiatives.
• Identify opportunities to improve processes, use technology effectively and introduce innovative ways of working.
• Ensure adherence to company policies, food safety standards, allergy procedures, security protocols and health and safety requirements.
• Maintain readiness for internal and external audits and ensure timely closure of identified actions.
• Work with Engineering, Security, Facilities and relevant leaders to maintain a safe, compliant and welcoming environment.
• Ensure applicable local authority requirements and statutory obligations are met.

What you'll need

• Strong management experience in a high-profile hotel, lifestyle hospitality business, premium restaurant group or private members' club.
• Candidates from either F&B or Rooms will be considered, provided they can demonstrate the ability to lead across multiple operational functions.
• Sound understanding of hospitality business operations, commercial performance, revenue optimisation, budgets and EBITDA.
• A strong understanding of Mumbai's hospitality landscape and an ability to build meaningful relationships across diverse industries and communities.
• Demonstrated experience in managing, engaging and developing teams.
• Experience working within complex, fast-paced operations with high service expectations.
• Energetic, enthusiastic and proactive, with a strong bias for action and results.
• Commercially astute, with the confidence to challenge assumptions and identify opportunities.
• A hands-on leader who can influence, coach and collaborate with experienced department heads.
• Strong interpersonal, communication and stakeholder-management skills.
• Highly organised, detail-oriented and dependable.
• Comfortable working across diverse cultures, teams and business functions.
• Passionate about hospitality, service, member engagement and people development.

Nice to have

• International hospitality experience or exposure to global service standards.
• Proficiency in relevant operational systems; experience with Opera, Micros or equivalent platforms.

Details

• Location: Juhu, Mumbai.
• Department: Operations. Reports to the General Manager, with dotted-line reporting to the Regional Director.
• Direct reports: House Manager, Engineering, IT, Private Hire Manager, Member Relations, Security.