Assistant Manager - Global Benefits Operations

Overview

Lead the assigned Global Benefits Operations service, delivering accurate, timely and controlled benefits administration across markets and time zones while leading a team of Benefits Junior Managers and Case Specialists.

What you'll do

• Own accurate and timely delivery of assigned benefits administration, reporting, vendor data exchanges and annual enrolment activities against agreed service levels and calendars.
• Manage complex cases and escalations, prioritising employee impact and benefit continuity.
• Maintain readiness plans for peak cycles, absence cover and service disruption.
• Manage benefits purchase order creation, invoice validation and reconciliation within procurement requirements and delegated authority; coordinate timely payment with Finance and Accounts Payable.
• Reconcile vendor charges to approved rates, eligibility and enrolment data; investigate discrepancies and escalate unresolved liabilities.
• Ensure assigned CARM controls, reconciliations and quality checks are performed, evidenced and independently reviewed.
• Coordinate audit requests and close findings; investigate control failures and implement root-cause actions.
• Manage operational performance of assigned benefits vendors through service reviews, action tracking and escalation of missed commitments.
• Maintain process maps, work instructions, benefits matrices, guides, factsheets and FAQs.
• Use Workday, benefits platforms and case management tools to improve data quality, reporting and workflow visibility.
• Set individual objectives, review performance and coach the team in benefits administration, financial controls, problem-solving and stakeholder communication.
• Maintain skills assessments, training plans and backup coverage for critical processes.

What you'll need

• Bachelor's degree in Human Resources, Business Administration, Finance or a related discipline, or equivalent relevant experience.
• Typically 8–10 years of progressive experience in benefits, HR operations or related payroll service delivery.
• At least 2 years of team supervision or operational leadership.
• Demonstrated experience in benefits administration, vendor coordination, financial reconciliations and control execution in a multi-country or shared services environment.
• Proven ability to lead a team, resolve complex operational issues and deliver measurable service or process improvements.
• Practical experience with Workday or comparable HRIS, benefits administration platforms and case management systems.
• Advanced Excel capability, including formulas, pivot tables and reconciliation of data from multiple sources.
• Working knowledge of purchase order and invoice workflows, vendor reconciliation, access controls and secure employee data handling.
• Ability to produce service dashboards, maintain process documentation and validate interfaces and payroll-impacting benefit data.
• Strong analytical capability, attention to detail and professional English communication.

Nice to have

• Payroll knowledge and relevant HR, benefits or process improvement qualifications are advantageous.
• Exposure to European and multi-country benefits administration, including insurance and pensions operations.
• Experience with workflow automation, Power BI or equivalent reporting tools and structured process improvement methods.
• Experience supporting annual enrolment, vendor transitions, system changes or shared services transformation.

Details

• Location: Bangalore Karle Town SEZ, India.
• Worker type: Regular.
• Working arrangements should support the agreed service model, market time zones and critical benefits delivery periods.