Assistant Manager - IT Infrastructure & Operations

Overview

Manage and support IT infrastructure at the National Distribution Centre (NDC) in Taloja, Navi Mumbai, ensuring the availability, reliability and smooth functioning of IT systems, networking, warehouse technology devices and end-user computing equipment critical to distribution center operations, along with remote IT support to retail stores.

What you'll do

• Manage, maintain and troubleshoot IT infrastructure across the National Distribution Centre.
• Ensure uninterrupted functioning of desktops, laptops, workstations, printers, scanners, monitors and peripheral devices.
• Execute IT hardware installations, system upgrades, preventive maintenance and infrastructure troubleshooting.
• Monitor infrastructure performance, identify potential issues and implement timely corrective measures.
• Support business continuity by minimizing IT-related disruptions to warehouse operations.
• Configure, manage and troubleshoot Zebra handheld terminals, barcode scanners, mobile computing devices and thermal/label printers.
• Provide technical support for warehouse-specific IT equipment used in inventory management, scanning, dispatch and logistics operations.
• Troubleshoot device connectivity, printing errors, hardware failures and configuration-related issues.
• Coordinate with warehouse operations teams to ensure the availability and reliability of business-critical devices.
• Work with external vendors for device repairs, replacements, maintenance and technical escalations.
• Provide Level 1 technical support for LAN/WAN connectivity, network switches, Wi-Fi, VPN and related networking infrastructure.
• Perform basic troubleshooting of Windows Servers, Active Directory, DNS, DHCP and file servers.
• Diagnose and resolve network connectivity and system performance issues, escalating complex incidents to relevant teams.
• Coordinate with internal IT teams and service providers to ensure stable network connectivity across the distribution centre.
• Support routine infrastructure maintenance, upgrades and configuration activities.
• Provide timely technical assistance to NDC employees and remote support to retail stores.
• Diagnose and resolve hardware, software, system access and connectivity-related issues.
• Manage IT support requests, track incidents and ensure resolution within defined service-level expectations.
• Coordinate with relevant technical teams for escalations and recurring issues.
• Maintain service documentation and contribute to continuous improvement of IT support processes.
• Support endpoint device enrollment, configuration, compliance and troubleshooting using Microsoft Intune.
• Assist with user identity and access management through Okta, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA).
• Support user account provisioning, access-related troubleshooting and device management activities in accordance with company IT policies.
• Coordinate with centralized IT teams to maintain endpoint security and access control standards.
• Manage and troubleshoot CCTV infrastructure, Network Video Recorders (NVRs), IP cameras and associated surveillance equipment.
• Coordinate preventive maintenance and resolution of surveillance system issues.
• Support video conferencing platforms, meeting room displays, audio-visual equipment and related connectivity.
• Liaise with vendors for installation, maintenance and technical support of surveillance and AV systems.
• Maintain accurate records of IT assets, hardware allocation, warranties and infrastructure inventory.
• Track IT equipment movement, replacement and maintenance requirements.
• Coordinate with vendors and service providers for Annual Maintenance Contracts (AMCs), warranty claims, repairs, installations and infrastructure projects.
• Ensure timely follow-up and resolution of vendor-dependent technical issues.
• Prepare infrastructure status reports, asset records and technical documentation.
• Work closely with Warehouse Operations, Supply Chain, Administration, Retail Operations and central IT teams.
• Provide technical support during infrastructure changes, new installations and operational requirements.
• Coordinate with external consultants and technology partners for infrastructure-related activities.
• Proactively identify opportunities to improve IT system reliability, operational efficiency and user experience.

What you'll need

• Bachelor's or Postgraduate Degree in Information Technology, Computer Science, Computer Applications or a related discipline.
• Minimum 5 years of relevant experience in IT Infrastructure, System Engineering or IT Operations.
• Hands-on experience supporting Zebra devices, handheld terminals, barcode scanners and thermal/label printers.
• Working knowledge of Windows Server, Active Directory, DNS, DHCP, LAN/WAN, switches, Wi-Fi and VPN connectivity.
• Practical exposure to Microsoft Intune, Okta, CCTV/NVR systems and video conferencing equipment.

Nice to have

• Prior experience supporting IT infrastructure in a warehouse, logistics facility, distribution centre or supply chain environment.
• Microsoft, CompTIA or networking certifications.

Details

• Location: National Distribution Centre (NDC), Taloja, Navi Mumbai.
• Employment role type: Individual Contributor.
• Reporting to: Manager – IT (Infrastructure & Operations).
• Department: Information Technology (IT).