Sr Engineer, Digital Workplace Engineering

Overview

The Sr Digital Workplace Engineer implements, manages and continuously improves Microsoft 365 technologies, Intune Suite, Purview, Copilot, endpoint technologies, integrations, automation and agentic AI workflows. This individual-contributor role focuses on hands-on implementation, testing and day-to-day operation within established engineering, architecture and AI governance guardrails.

What you'll do

• Implement, monitor and operate digital workplace technologies, including endpoint hardware, software, services and SaaS tools.
• Integrate digital workplace technologies with identity, security, vulnerability management, IT service and asset management, remote access, backup, directory services and other adjacent technologies.
• Ensure the stability and security of digital workplace technology through endpoint management and timely patching.
• Monitor and report device- and identity-related anomalies to support security operations processes.
• Participate in resolving high-priority outages, troubleshooting efforts and capacity and availability planning sessions.
• Work on digital workplace technology projects.
• Create, publish and communicate knowledgebase articles.
• Assess service and application criticality and automate testing for critical services and applications before patching and upgrading.
• Provide IT support for issues escalated from level 1 or level 2.
• Participate in major incident management to investigate, diagnose and remediate digital workplace technology outages.
• Write and maintain PowerShell, Python or similar scripts, integrations and automation to reduce manual and repetitive work across digital workplace operations.
• Build, test and operate agentic AI workflows using established templates, guardrails and platforms.
• Document and share reusable automation and AI agent patterns through the team knowledge base.
• Research, create proof of concepts and introduce new methods.
• Guide others through problem solving involving technical issues, project impediments or conflicts.
• Guide team delivery based on stakeholder needs and how those needs are supported by the team.
• Own the relevant segment of systems used regularly for business operations and understand related KPIs.
• Question the status quo constructively to identify areas for team improvement.
• Make a regular impact across the entire team.

What you'll need

• 7+ years managing or supporting IT systems and platforms.
• 3+ years implementing digital employee experience (DEX), endpoint management, analytics and automation tools.
• Experience with standard IT operations frameworks, such as ITIL.
• Experience with scripting tools and languages, such as PowerShell, Bash and Python.
• Experience with configuration management, identity and access management, Active Directory, desktop virtualization, collaboration platforms and other cloud-based services.
• Experience implementing modern management of endpoint devices.
• Experience with continuous engineering or other agile methods to keep pace with frequent changes and reduce complexity.
• Ability to write technical documentation.
• Demonstrated proficiency in at least one scripting or programming language, such as PowerShell, Python or similar, with concrete examples of automation, integration or tooling delivered.
• Working knowledge of agentic AI concepts, including agents, tool or function calling and LLM integration.
• Experience configuring or extending agents on at least one low-code or no-code AI platform within existing organizational guardrails.

Nice to have

• Natural excitement and ability to learn technologies and explain technical issues to a variety of audiences and levels.
• Passion for DEX and awareness of the latest digital trends.
• Experience building a proof-of-concept AI agent or automation using a low-code AI agent platform.
• Interest in or prior participation, as a contributor rather than a lead, in AI enablement initiatives, agentic AI pods or similar cross-functional automation efforts.
• Bachelor’s degree in IT or a related field.
• Microsoft 365, Intune and related certifications.

Details

• Location: Pune.
• Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network for remote work.
• Identity verification during interviews includes submission of a government-issued photo ID; final interviews may require onsite attendance.
• All candidates must complete a comprehensive background check and in-person I-9 verification, and may be subject to drug screening prior to employment.
• The use of artificial intelligence tools during interviews is prohibited and monitored.