Senior Software Packager

Overview

Senior Software Packager responsible for designing, building, testing and maintaining reliable, secure and user-friendly software packages for Windows and macOS devices managed through Microsoft Intune and Jamf Pro. Serves as technical authority for application packaging, complex troubleshooting and scripting automation, working with Endpoint Engineering, Security and Operations teams.

What you'll do

• Create, maintain and optimize software packages for Windows and macOS endpoints.
• Package applications using formats such as EXE, MSI, MSIX, IntuneWin, PKG, DMG and shell-based installers.
• Ensure packages are optimized for silent install, upgrade, uninstall and rollback scenarios.
• Validate packages across OS versions and device types prior to production deployment.
• Deploy and manage packaged applications using Microsoft Intune and Jamf Pro.
• Support application lifecycle management including new releases, updates and retirements.
• Work with Intune and Jamf policies to ensure consistent and compliant application delivery.
• Develop and maintain automation scripts in PowerShell (Windows) and Bash / Zsh (macOS).
• Use scripting to manage pre-install checks, post-install validation, error handling and remediation.
• Assist with packaging automation and detection logic improvements.
• Troubleshoot failed installations, upgrades and compliance issues across macOS and Windows.
• Analyze logs and diagnostics from Intune, Jamf and endpoint devices.
• Provide Tier-3 support for complex application deployment issues.
• Follow secure packaging best practices to meet enterprise security standards.
• Collaborate with Security teams to address vulnerabilities and compliance requirements.
• Create and maintain packaging documentation, standards and operational runbooks.
• Ensure packaging activities align with ITSM and change management practices.

What you'll need

• Bachelor's degree in computer science, Information Technology or Engineering, or strong hands-on experience.
• 5-8+ years of overall IT experience.
• 5+ years of specialized experience in Windows and macOS application packaging.
• Experience supporting enterprise-scale deployments using Intune and/or Jamf.
• Scripting proficiency in PowerShell, Bash or Zsh.
• Experience with application detection rules, dependencies and requirement checks.
• Working knowledge of Windows Registry, services, file system and macOS equivalents.
• Attention to detail and quality in packaging standards.
• Clear written and verbal communication skills.

Nice to have

• Relevant certifications or practical experience in endpoint management and scripting.
• Familiarity with Apple Business Manager.

Details

• Location: Bengaluru.
• Role requires working in UK business hours.
• Rotational shifts may be required based on business needs.