Endpoint Engineer, 1

Overview

Endpoint Engineer, 1 deploys, maintains and troubleshoots enterprise endpoint and desktop technologies, supporting internal employees with a seamless end-user technology experience and serving as the key escalation point for technical issues.

What you'll do

• Provide L3 desktop support, troubleshooting complex macOS and Windows issues related to networking and security, OS migration, provisioning and deployment, software deployment, packaging and installation, hardware, and virtual environments.
• Generate custom application packages, automations and deployments.
• Assist in operating system and third-party patch management to ensure compliance with security standards.
• Continuously monitor the environment for issues, adoption rates and non-compliance, and generate detailed reports sharing insights and findings.
• Manage certificate security, including encryption and decryption, and privileged access management.
• Use IaC tools such as Terraform to define, deploy and manage configuration for Jamf Pro, Microsoft Intune and other endpoint solutions via version-controlled automation.
• Leverage automation and AI-assisted analysis to identify endpoint compliance gaps, reduce incident volume, and accelerate troubleshooting and application packaging/deployment across Intune and Jamf.
• Maintain clear and proactive communication with end users on progress, actions taken and expected resolution timelines.
• Ensure all issues and changes are properly logged, and update and maintain process documentation.

What you'll need

• Bachelor's degree in engineering (B.E./B.Tech.) with 3–5 years of relevant experience.
• Strong expertise in enterprise desktop technologies for both Windows and macOS environments.
• Extensive hands-on experience with endpoint management tools such as Microsoft Intune, Jamf Pro, Zoom MDM, and Logitech Sync.
• Proficient in application packaging tools including Patch My PC, Microsoft Win32 Content Prep Tool, AutoPkg, Packages.app, and Installomator.
• Familiar with security platforms such as Rapid7 and CrowdStrike.
• Strong scripting skills in PowerShell and shell (bash, zsh) for automation and system configuration.
• Experience interacting and developing with APIs.
• Experience managing virtual desktop infrastructures including Microsoft CloudPC, AWS Workspaces and Google Cloud Platform (GCP).
• Excellent communication skills with the ability to clearly convey technical information.
• Strong analytical and problem-solving abilities to resolve complex technical issues efficiently.

Nice to have

• Understanding of Terraform or other IaC tools.
• Certification in modern desktop management (MD-101TOO-A) is preferred.
• Certification in Jamf (Jamf 100, Jamf 200, Jamf 300, Jamf 400).
• Certification in ITIL v4.

Details

• Shift timings: 1:00 P.M. to 10 P.M.
• Work location: Ecoworld, Bengaluru.