Senior IT Support Engineer

Overview

Senior IT Support Engineer (P3) on Bluevine's global IT team, serving as a technical anchor for local and global offices, driving advanced L2/L3 escalations, device management, infrastructure projects and workflow automation.

What you'll do

• Own and resolve complex L2/L3 escalations across macOS, Windows, network, and SaaS environments.
• Administer and optimize management platforms, including Google Workspace, Okta, Jira, Jamf Pro, and Microsoft Intune.
• Lead local and global IT projects, such as site infrastructure upgrades, security baseline rollouts, zero-touch deployment workflows, and office expansions.
• Partner closely with the Information Security team to enforce endpoint compliance, patch management, identity security, and audit readiness across all devices.
• Design, build, and maintain automation scripts (Bash, PowerShell, or Python) to streamline repetitive onboarding, offboarding, and IT operations tasks.
• Oversee local AV and video conferencing systems (Zoom Rooms, Dialpad), enterprise networking hardware (Cisco Meraki or similar), and office vendor relationships.
• Author and maintain high-quality internal documentation, standard operating procedures (SOPs), and end-user knowledge base articles.
• Mentor and provide guidance to junior IT support team members.

What you'll need

• 5+ years of experience in enterprise IT support or system administration, ideally within a high-growth tech startup or global product company.
• Advanced administration of macOS and Windows: deep hands-on experience with system troubleshooting, kernel/system extensions, OS deployments, and security configurations.
• Hands-on MDM expertise: proven experience configuring and maintaining Jamf Pro and Microsoft Intune in an enterprise environment.
• Identity and access management: deep familiarity with IAM platforms such as Okta, Azure AD/Entra ID, or Google Workspace.
• SaaS and service desk operations: strong experience managing Jira Service Management (or similar ITSM platforms) with a solid understanding of SLA management and ITIL practices.
• Network and AV fundamentals: solid understanding of enterprise networking (TCP/IP, DNS, DHCP, VPNs, VLANs, Meraki equipment) and workplace AV systems (Zoom, Dialpad).
• Security-first mindset: experience implementing endpoint encryption (FileVault, BitLocker), SOC2 compliance standards, and endpoint detection and response (EDR) tools.
• Strong communication and stakeholder management skills: ability to explain complex technical concepts clearly to non-technical employees and executives alike.

Nice to have

• Experience writing scripts to automate admin workflows and API integrations.
• Experience collaborating with distributed teams across multiple time zones.
• Relevant industry certifications (e.g., Jira Certified, Jamf Certified Admin, Okta Certified Administrator).

Details

• Hybrid role; in-office days are determined by location and discipline.
• Location: Bengaluru.