Assistant Officer, Specialist, Contact Centre, Corporate Banking, Technology & Operations

Overview

Assistant Officer role in the Contact Centre of DBS Bank's Corporate Banking, Technology & Operations group, providing customer service and banking support to clients.

What you'll do

• Provide exceptional customer service and support to clients through phone, email, and chat
• Assist clients with a wide range of banking inquiries and transactions, ensuring prompt and accurate resolution
• Proactively identify and address client needs, offering appropriate solutions and products
• Maintain accurate and detailed records of client interactions and transactions
• Collaborate with cross-functional teams to enhance the overall customer experience
• Continuously develop product knowledge and stay updated on industry trends and regulations
• Adhere to all relevant policies, procedures, and compliance requirements

What you'll need

• Minimum 1-2 years of experience in a customer service or contact center role
• Strong communication and interpersonal skills, with the ability to effectively interact with clients from diverse backgrounds
• Excellent problem-solving and decision-making abilities, with a focus on providing tailored solutions
• Proficient in using various software applications and digital tools to support client interactions
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Commitment to delivering exceptional customer service and a passion for the banking industry

Nice to have

• Experience in the banking or financial services industry

Details

• Location: Pune
• Job: Customer Service
• Schedule: Regular
• Employee status: Full time