Assistant Officer, Video KYC Agent, Consumer Banking Group

Overview

The VKYC/ReKYC Agent conducts video-based customer verification in line with regulatory guidelines, helping ensure a uniform customer experience.

What you'll do

• Conduct VKYC/ReKYC calls as per defined scripts and compliance requirements
• Verify customer identity and documents during live video interactions
• Ensure adherence to regulatory and internal quality standards
• Handle customer queries professionally during the verification process
• Maintain accurate records and update systems in real time
• Ensure KYC guidelines and customer acceptance procedures are strictly adhered to
• Service all KYC call requests as per defined SL without deviation
• Escalate KYC exceptions as per the defined approval matrix
• Record and document all required dispositions and customer interactions in the relevant system
• Continuously review the internal monitoring process and identify areas of improvement

What you'll need

• Degree holder
• Strong interpersonal, verbal and written communication skills
• Ability to handle sensitive customer data with confidentiality
• Good judgement and problem-solving skills, with presence of mind
• Ability to organize information in a structured manner
• Good interpersonal and communication skills in English, Hindi and Marathi
• Proficiency in MS Office tools, including MS Excel, PowerPoint and Word
• Customer-centric approach

Nice to have

• Certifications in Operations or MS Office
• Calling skills
• Basic analytical skills
• Knowledge of Finacle, call centre tools and CMS

Details

• Location: Pune-DBIL
• Job: Customer Service
• Schedule: Regular employee
• Employment status: Full time