Associate Applications Engineer

Overview

Support client applications and hosting environments, acting as the technical bridge between clients, technology and engineering teams to keep systems reliable, secure and available.

What you'll do

• Install, configure and deploy applications on servers and application services.
• Support application releases, code deployments and environment setup.
• Handle client requests such as certificate installations, new sites, site updates, overwrites and vanity URLs.
• Perform functional and integration testing before releases.
• Support application configuration and environment-related changes.
• Investigate and resolve application errors, access issues and performance problems.
• Analyze application and server logs to identify root causes.
• Monitor applications and servers and respond to production incidents.
• Troubleshoot issues across application, server, database and network layers.
• Help maintain application availability, performance and security.
• Follow change management procedures for installations, upgrades and maintenance activities.
• Act as a technical point of contact for clients and internal teams on hosting and application requests.
• Understand client requirements and communicate technical solutions clearly.
• Manage and prioritize cases in the hosting queue, assigning, updating and following up while keeping clients and hosting partners informed.
• Follow standard operating procedures when handling support cases.
• Review case backlogs and ensure timely updates and resolution.
• Manage shared mailboxes and communication with hosting partners.
• Work with APIs, databases and other systems integrated with the application.
• Use basic coding or scripting skills to troubleshoot issues and automate repetitive tasks.
• Write or modify simple scripts using technologies such as PowerShell, SQL or other scripting languages.
• Develop automation where possible to improve application reliability and reduce manual effort.
• Create and maintain SOPs, process documentation and technical notes for client environments.
• Identify recurring issues and suggest improvements to processes and applications.
• Learn and support Momentive's association management products.
• Work closely with developers, DevOps, infrastructure, QA and business teams.
• Participate in the rotational on-call support schedule.

What you'll need

• 1+ years of experience in application support, application implementation or a similar technical role.
• Good understanding of application troubleshooting and production support.
• Working knowledge of Windows Server, IIS, Remote Desktop and Domain Controllers.
• Experience with monitoring tools such as Nagios, CloudWatch or Pingdom.
• Basic understanding of backups and recovery processes.
• Basic SQL Server knowledge, including writing and understanding simple SQL queries.
• Basic coding or scripting knowledge and the ability to understand or modify scripts.
• Experience with cloud-hosted applications or cloud environments.
• Experience using ticketing or IT service management systems.
• Knowledge of troubleshooting client environments, applications, servers and networks.
• Experience supporting clients through phone, email or ticketing systems.
• Understanding of change management and controlled deployment processes.
• Ability to analyze logs and troubleshoot technical issues systematically.
• Good communication and problem-solving skills.
• Engineering degree, MCA, MCM, or equivalent technical qualification.

Nice to have

• AWS, Azure, or Microsoft certifications.
• PowerShell scripting experience.
• Knowledge of ITIL or Microsoft Operations Framework.
• Experience with change management tools.
• Experience monitoring and maintaining distributed applications or systems.
• Knowledge of security best practices and client data protection.
• Experience setting up websites and web applications.
• Basic understanding of firewalls, networking, DNS and certificates.
• Experience working with APIs and application integrations.

Details

• Location: Pune, India.
• Rotational on-call support schedule.