Associate, Client Tech Support Engineering

Overview

As a Client Tech Support Engineering - Professional I, provide technical support to clients, troubleshoot and resolve issues, collaborate with internal teams, and maintain accurate support documentation.

What you'll do

• Provide technical support to clients and resolve issues in a timely manner.
• Collaborate with internal teams to ensure client issues are addressed efficiently.
• Document and track client interactions and solutions in the support database.
• Assist in the development and improvement of support processes and tools.
• Maintain and update IT support documentation, FAQs, and training materials.
• Manage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders.

What you'll need

• 3+ years of experience in technical support and client service.
• 1+ year(s) of experience in troubleshooting technical issues related to hardware, software, and network connectivity.
• 1+ year(s) of experience with Office 365, ticketing systems, and remote support tools.
• 1+ year(s) of experience in FTP, SFTP, and other file transfer technologies.
• 3+ years of an equivalent combination of educational background, related experience, and/or military experience.

Nice to have

• Experience in the financial services industry.
• Experience with automation tools and scripts.

Details

• Location: Bengaluru, India.