Associate, Client Tech Support Engineering

Overview

Provide technical support to Fiserv's clients, troubleshooting and resolving issues while collaborating with internal teams to improve support processes and maintain documentation.

What you'll do

• Provide technical support to clients and resolve issues in a timely manner.
• Collaborate with internal teams to ensure client issues are addressed efficiently.
• Document and track client interactions and solutions in the support database.
• Assist in the development and improvement of support processes and tools.
• Maintain and update IT support documentation, FAQs, and training materials.
• Manage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders.

What you'll need

• 3+ years of experience in technical support and client service.
• 1+ year(s) of experience in troubleshooting technical issues related to hardware, software, and network connectivity.
• 1+ year(s) of experience with Office 365, ticketing systems, and remote support tools.
• 1+ year(s) of experience in FTP, SFTP, and other file transfer technologies.
• 3+ years of an equivalent combination of educational background, related experience, and/or military experience.

Nice to have

• Experience in the financial services industry.
• Experience with automation tools and scripts.

Details

• Location: Pune - Trion Business Park, India.
• Apply using your legal name; complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).