Associate – Core Banking, FS Tech, Advisory

Overview

As a business application consulting generalist, you will provide consulting services across a range of business applications, helping clients optimise operational efficiency through analysis, implementation, training and support.

What you'll do

• Own and optimise retail banking processes across Deposits (CASA/TD/RD), Lending (PL/Auto/Home/Cards) and Payments (UPI/IMPS/NEFT/RTGS/Cards/ACH), from discovery and design to rollout and continuous improvement.
• Work closely with business, operations, risk/compliance and technology stakeholders to drive efficiency, compliance and customer satisfaction.
• Map and analyse AS-IS processes for deposits (CBS), lending workflows (LOS/LMS) or payment journeys.
• Design TO-BE processes aligned to regulatory standards (RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC norms).
• Define and document BRD/FRD, process maps (BPMN), SOPs, SLAs and control frameworks, maintaining traceability and acceptance criteria.
• Partner with Bank teams (Business, Solutions, Operations, IT) for functional solutioning, gap analysis and change requests; coordinate with platform owners (e.g., Core Banking – Finacle/Flexcube; LOS/LMS; payment switch/gateway).
• Drive UAT planning and execution, create test scenarios (including edge cases such as chargebacks, reversals and NPA tagging), manage defect triage and ensure production cutover readiness.
• Implement and track process metrics (TAT, FTR, AHT, error rates, STP, payment success rate) and drive continuous improvement using Lean/Six Sigma standards.
• Support risk and compliance reviews, internal/external audits and remediation; strengthen reconciliation/settlement controls and operational risk checkpoints.
• Prepare training materials, conduct walkthroughs and support change adoption for business and operations teams.

What you'll need

• Any postgraduate or professional degree.
• 3–5 years in retail banking process consulting with strong exposure to at least one of Deposits, Lending or Payments.
• Strong stakeholder management; ability to translate business needs into functional requirements.
• Strong regulatory and compliance knowledge: RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms, and card dispute/chargeback rules.
• Hands-on experience in documenting BRD/FRD, BPMN mapping, SOPs and leading UAT.
• Mandatory skills: Core Banking, BA.
• Required skill: Digital Transformation.
• Years of experience required: 4-7.
• Education: BE/BTech/MBA (Degrees/Field of Study required: Bachelor of Engineering, MBA).

Nice to have

• Exposure to core systems across deposits, lending and payments and related integration touchpoints.
• Lean/Six Sigma Green Belt awareness (for debit card/linked payments).
• Strong exposure to Excel and PowerPoint for management communication.
• Preferred skills: Core Banking, BA.

Details

• Location: Mumbai Shivaji Park.
• Line of service: Advisory; Industry/Sector: FS X-Sector; Specialism: Operations; Management level: Associate.
• Visa sponsorship: No. Government clearance required: No.
• Job posting end date: September 18, 2026.