Associate Customer Experience Engineer

Overview

Own customer issues end to end, troubleshoot JDBC-based sources and integrations, and provide clear support while partnering with Product and Engineering on deeper investigations.

What you'll do

• Drive customer issues to resolution within SLA timelines.
• Investigate SQL, logs, API responses, database behavior, and documentation.
• Share technical context, findings, and reproduction steps with Product and Engineering.
• Resolve issues independently and reduce avoidable escalations.
• Use AI-assisted tools, automation, and diagnostics to improve troubleshooting.
• Maintain SOPs, KB articles, onboarding materials, and team knowledge assets.
• Support training, enablement, and knowledge-sharing activities.

What you'll need

• Hands-on experience troubleshooting databases, applications, or integrations.
• Strong SQL skills.
• Knowledge of cloud technologies and core database concepts.
• Familiarity with data warehousing, ETL, REST APIs, and webhooks.
• Working knowledge of Java or another object-oriented language.
• Technical product support experience, including email-based support.
• Strong troubleshooting, documentation, and communication skills.

Nice to have

• 1–3 years in technical, application, or database support.
• Experience troubleshooting JDBC-based sources or integrations.
• DBA experience with PostgreSQL, MySQL, SQL Server, Oracle, or a similar platform.
• Experience supporting B2B SaaS or integration platforms.
• Exposure to ETL or data integration platforms.

Details

• Location: Pune, Maharashtra, India.