Overview
Associate role in Digital Customer Success Programs in India, focusing on execution and delivery of scalable, omni-channel customer lifecycle engagement initiatives.
What you'll do
- Execute digital customer success programs and omni-channel outreach using established workflows.
- Deliver onboarding, adoption, renewal, and customer engagement initiatives across digital channels.
- QA and validate audience lists, segmentation logic, and lifecycle workflows before launch.
- Monitor program execution activities to ensure timelines and deliverables are met.
- Maintain and optimize customer journey workflows and lifecycle automation programs.
- Support reporting by gathering program metrics and organizing engagement data.
- Partner with cross-functional teams to coordinate program delivery and maintain execution trackers.
What you'll need
- 2–4 years of experience in customer success, marketing operations, digital programs, communications, or a related field.
- Bachelor’s degree or equivalent practical experience.
- Experience supporting execution of customer communications, digital programs, operational workflows, or lifecycle initiatives.
- Strong organizational skills and attention to detail.
- Ability to manage multiple operational tasks while maintaining accuracy and consistency.
- Strong written and verbal communication skills.
- Comfort collaborating across global time zones, including regular overlap with US-based stakeholders.
Details
- Role is with the Global Digital Customer Success Programs team.
- Primarily execution and delivery-focused; does not own program strategy.
- Collaborates extensively with US-based stakeholders and teams across multiple regions.
Read the full description and apply on the company’s own careers page.
