Associate Director, Field Launch & Change Surge

Overview

Provide time-bound execution capacity to support major launches and high-priority change events across the field organization, helping stabilize performance during peak change periods.

What you'll do

• Provide surge execution support for launches, major tool/process releases, and high-impact organizational changes, ensuring clear sequencing, ownership, and follow-through.
• Translate launch/change plans into practical field actions (readiness tasks, cutover steps, stabilization activities), ensuring clarity on who does what by when.
• Identify cross-team dependencies and readiness risks early (training gaps, workflow breaks, operational constraints) and drive mitigation actions with owners.
• Support cutover planning and go-live readiness, including readiness checklists, field-facing timing clarity, and escalation pathways for high-severity issues.
• Coordinate hypercare mechanics during launch/change windows to ensure rapid triage, clear ownership, and timely resolution of field-impacting issues.
• Drive rapid stabilization by tracking issues through to closure and ensuring recurring problems are addressed with root-cause fixes, not repeated workarounds.
• Partner across teams to align execution details (timelines, readiness expectations, support model) and reduce last-minute churn during launch windows.
• Maintain an integrated view of launch/change readiness signals and surface actionable watch-outs to execution leadership.
• Capture lessons learned and convert them into improved readiness playbooks, templates, and standard operating patterns.

What you'll need

• Bachelor's degree required from 4-year college or university.
• 6+ years of experience in field operations, launch execution, program delivery, or execution-focused roles within complex, matrixed organizations.
• Demonstrated ability to operate effectively in high-intensity environments with competing priorities and tight timelines.
• Strong execution discipline, coordination skills, and ability to translate plans into clear actions and closures.
• Excellent stakeholder management and communication skills, including ability to drive alignment without direct authority.

Nice to have

• Familiarity with readiness frameworks, cutover/hypercare practices, and structured issue management.
• Comfort operating as surge capacity across multiple portfolios and workstreams, adapting quickly as priorities evolve.

Details

• Remote position based anywhere in the U.S. (there may be some restrictions based on legal entity).
• Working hours and travel (domestic and/or international) to be defined by the hiring manager; position requires 10% travel.
• No relocation support offered.
• No visa sponsorship offered.