Associate Director, Market Access Operations

Overview

Lead Market Access Operations delivery for U.S. workstreams from the DHH India Capability Hub, managing teams and systems that support contracting, rebates, chargebacks, Gross-to-Net, data quality and controls.

What you'll do

• Lead day-to-day delivery across assigned U.S. Market Access Operations workstreams, ensuring quality, timeliness, control effectiveness, compliance and stakeholder satisfaction.
• Own operational planning, work allocation, service-level performance, issue escalation, root-cause analysis, corrective actions and continuous improvement for assigned projects and systems.
• Partner with Market Access leaders in the U.S. DHH organization, Finance, Contracting, Pricing, Revenue Management, Technology and other business stakeholders.
• Build and maintain domain and operational expertise across U.S. Market Access systems, including good working knowledge of Model N and its capabilities.
• For specified systems, lead user support, access administration, configuration coordination, reference and master data, workflow monitoring, reporting, incident triage, release readiness and documentation.
• Lead teams supporting contract setup and maintenance, amendments, eligibility, pricing terms and operational governance.
• Partner with business, technology and product teams to translate business needs into systems, workflows, validations, payments and reporting, including configuration, development, testing, deployment and post-release stabilization.
• Perform selected data activities including validation, exception handling, approvals, payment support, reconciliation, dispute management and audit documentation.
• Drive data quality, process integration, controls and automation across connected Market Access platforms.
• Collaborate with strategic service partners to improve delivery quality, productivity, controls, knowledge continuity and operational outcomes.
• Lead capability development, knowledge transfer, documentation, process improvement and operational-maturity initiatives with strategic service providers and internal teams.
• Implement standard operating procedures, controls, metrics, review forums, escalation paths and clear accountability across internal and partner-supported workstreams.
• Act as subject matter expert in U.S. Gross-to-Net operations and the drivers that convert gross sales to net revenue.
• Lead assigned development and operational activities for systems supporting commercial and government rebates, chargebacks, administrative and distribution fees, deductions, contract performance, reconciliation and related GTN processes.
• Support accurate and timely GTN reporting, accrual inputs, forecasts, true-ups, balance explanations and variance investigation with Finance and business teams.
• Identify control gaps, data issues, duplicate or invalid claims, contract leakage and process inefficiencies, and lead cross-functional resolution.
• Recruit, onboard, coach and develop Market Access Operations talent with the right mix of domain, systems, data and operational skills.
• Establish structured learning pathways in U.S. Market Access, GTN, contracting, rebates, chargebacks, systems, controls and process excellence.
• Create a collaborative, inclusive and high-accountability culture across India, U.S. and partner teams.

What you'll need

• BA/BS in Business, Finance, Economics, Healthcare, Pharmaceutical Sciences, Information Systems, Operations or a related field.
• 10+ years of relevant experience in the pharmaceutical, biotechnology, healthcare, consulting or life-sciences services industry, with strong experience supporting U.S. Market Access IT Development and Operations.
• Demonstrated expertise in one or more of: commercial or government rebates, chargebacks, revenue management, or customer contracting.
• Good working knowledge of Model N and its capabilities, with experience supporting Market Access, contract or revenue-management workflows.
• 5+ years of people leadership experience, with demonstrated success building and managing delivery and operational teams and collaborating with multiple teams.
• Experience leading strategic partner collaboration, knowledge transfer, process improvement, operational-maturity initiatives or capability buildout.
• Experience in IT development tools and methodologies, SDLC, and AI.
• Strong understanding of operational controls, SOPs, audit readiness, data quality, reconciliations, issue management, access governance and change control.
• Ability to interpret contracts and business rules and translate them into system configuration, operating procedures, validations and reporting requirements.
• Strong communication, stakeholder management and problem-solving skills across globally distributed business, technology and partner teams.

Nice to have

• Advanced degree such as MBA, PharmD or relevant master's degree.

Details

• Location: Hyderabad, Telangana, India (Hitec City Raidurg).
• Reports to the Director, Market Access Operations, DHH India Hub Delivery.
• Travel: international and domestic travel as required by business.
• Work arrangement: Hybrid.
• Employee status: Regular.