Associate Director, Project Manager

Overview

Lead client-facing project management for implementations of Adobe Experience Cloud solutions, acting as Lead Consultant and central client point of contact while coordinating with internal technical delivery teams.

What you'll do

• Act as Lead Consultant on customer engagements that may involve multiple project teams from client and customer organizations.
• Clearly understand and communicate customer requirements and integration points in the context of the statement of work.
• Oversee project delivery process with key contributors to manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs.
• Manage all day-to-day administrative activities of a given project from inception to closure.
• Accurately forecast revenue, profitability, margins, bill rates and utilization across projects.
• Maintain regular communication with both the customer and internal teams and constantly manage customer expectations.
• Achieve customer satisfaction through successful delivery of defined project scope.
• Compile customer requests and deployment issues to provide a feedback channel into core products.
• Act as the central client point of contact throughout the life of the project.
• Capture and communicate experiences in formal post-mortems, feeding lessons learned, best practices and resources back into the consulting practice.
• Provide oversight for services engagements to ensure adherence to governance standards and support customer success.
• Coordinate escalations across multiple teams, including sales, services, and product organization.
• Identify partnership opportunities and capitalize on add-on sales opportunities across projects.

What you'll need

• Must have experience with one or more Adobe Experience Cloud solutions.
• 5-7+ years experience as a project manager, including delivering enterprise-scale web applications or analytics implementations.
• Experience in client facing project management in an agency or professional services environment.
• Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.
• Professional demeanor with a proven ability to lead diverse, multi-functional teams across an organization (e.g., within Adobe) and effectively communicate and influence senior client executives, including CMOs and CXOs.
• Expert in managing complex, high-traffic service launches and operations, with superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments.
• Prior experience with the launch and operation of a highly available, high traffic internet or mobile service.
• Proven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems.
• Solid understanding of custom software development processes and engagement methodologies.
• Ability to manage in an environment of ambiguity with diverse stakeholders.
• Ability to build strong relationships and generate opportunities for repeat business.
• BS/BA Degree or equivalent experience.

Nice to have

• Experience with agile development project management.
• Most preferred Adobe solutions: AEM, AEP.
• One of the following certifications: Project Management Professional, Agile, Certified ScrumMaster, PRINCE2, or equivalent.
• Prior experience with Microsoft Dynamics and Workfront.

Details

• Location: New York, NY; California, CA; Illinois, IL, US - Remote.
• Must be able to travel, up to 40-60%.
• Anticipated hourly range $65 - $75, based on a 20-hour workweek and leveling.
• DEPT® participates in E-Verify; Form I-9 information is sent to the federal government to confirm work authorization in the U.S.