Associate Director- Vendor Management Program

Overview

Lead TIAA GC's vendor governance framework, providing independent oversight of third-party and contingent workforce relationships across their full life cycle.

What you'll do

• Lead the design, execution, and continuous improvement of the Vendor Governance Framework across the full vendor life cycle.
• Own the framework's guidance documents and process documentation.
• Implement performance monitoring mechanisms that track vendor outcomes against agreed service levels and contractual commitments.
• Drive proactive monitoring and enforcement of vendor adherence to contractual, regulatory, and statutory obligations, including CLRA compliance audits conducted in partnership with the compliance team.
• Identify non-compliance, facilitate risk ownership and remediation discussions with vendors and business stakeholders, and report material risks and performance outcomes to Senior Management at agreed intervals.
• Lead the implementation and ongoing management of the compliance framework for Contract Worker (CW) deployment at TIAA GC, covering onboarding, benefits, supervision, contractual terms, and duration threshold management.
• Maintain the vendor-level CW compliance tracker, exception register, and quarterly compliance review.
• Ensure timely identification and implementation of Indian Labour Code changes affecting vendor relationships.
• Support PSRMs on EVPO activities, including VIRA submissions and ongoing monitoring, and partner with global EVPO teams on transformation initiatives.
• Design and maintain MIS dashboards and a central contract and workload database to support management decisions.
• Escalate material risks and issues to relevant governance forums in a timely manner.

What you'll need

• University (Degree) education.
• 5+ years of work experience.
• Related skills: Accountability, Communication, Critical Thinking, Due Diligence, Executive Presence, General Risk Management, Influence, Negotiation, Relationship Management, Supplier Performance Management, Vendor / Partner Management.

Nice to have

• 7+ years of work experience.

Details

• Location: Pune, India.
• Physical requirements: Sedentary work.
• Career level: 9IC.
• Collaborative in-office environment.