Operation Support Analyst 1

Overview

Entry-level Operations Support Analyst role providing day-to-day operations support in alignment with Citi operations support infrastructure and processes, including record maintenance, account maintenance and account opening, and serving as liaison between operations staff, relationship managers, project managers, custodians and clients.

What you'll do

• Provide operations support services, including record/documentation maintenance, storage and retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
• Serve as liaison between operations staff, relationship managers, project managers, custodians and clients.
• Perform business analysis and documentation of the current and future state of Client Reports and Advice (client communication letters, notices, and confirms).
• Provide regular status updates for all project participants and create presentations for steering committee updates.
• Work with various Legal and Compliance teams to obtain sign-off on all regulatory business requirements.
• Serve as primary liaison between the key business stakeholder and technology, recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines.
• Create and facilitate training sessions, webcast demos, and write User Acceptance Test scripts and business scenarios against specified requirements.
• Create, manage and maintain project plans and act as the project manager for all follow-ups across various departments.
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements, performance reporting, advice, letters and notices.
• Meet client needs and provide an exceptional client experience, measured by specific metrics.
• Appropriately assess risk when making business decisions, driving compliance with applicable laws, rules and regulations, adhering to Policy, and escalating, managing and reporting control issues with transparency.
• Independently apply judgement in managing day-to-day responsibilities, including assessing complex situations, resolving issues, and determining appropriate courses of action.
• Ensure administrative processes are implemented consistently and outputs meet expected standards.
• Evaluate business requirements by analyzing complex issues and recommending practical, implementable solutions.

What you'll need

• 5+ years of relevant experience in banking operations.
• Proficient in Microsoft Office.
• General knowledge of client reporting across the industry and competitors.
• Working knowledge of SQL environments and database queries.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Clear and concise written and verbal communication skills.
• Flexible to work in rotational shifts.
• Bachelor's degree/University degree or equivalent experience.

Details

• Location: Pune, Maharashtra, India.
• Work in rotational shifts.
• Other job-related duties may be assigned as required.