Associate Fraud & Claims Operations Representative

Overview

Associate Fraud & Claims Operations Representative supporting customer claims through research, status updates and call center customer support.

What you'll do

• Support and capture all pertinent information from customers about their claims
• Conduct research and provide updates on the status of new and existing claims
• Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
• Perform routine customer support tasks, maintaining a balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
• Receive direction from team lead and escalate questions and issues to more experienced roles
• Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for customers

What you'll need

• 6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice to have

• Degree with banking knowledge

Details

• Good at Excel, PowerPoint and MS Word
• Excellent communication skills
• Basic knowledge about banking and cards
• Posting end date: 19 Oct 2026; posting may come down early due to volume of applicants