Client Services Support Specialist II

Overview

Client Services Support Specialist II on Availity's India team, serving as the first point of contact for customers through the Contact Centre while also supporting backend data entry, validation and research.

What you'll do

• Professionally manage in-bound and outbound international customer calls.
• Ensure compliance with company policies and procedures during all customer interactions.
• Execute assigned tasks in line with the latest work instructions and process updates.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Achieve daily productivity and quality targets consistently.
• Accurately document all customer interactions in the designated platform.
• Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc.
• Ensure compliance with data integrity guidelines and the company's information security policies.

What you'll need

• At least 2-4 years of prior international call center experience.
• Experience handling customer interactions through voice, email, chat, or ticketing systems.
• Experience working in a fast-paced, high-volume customer support environment.
• Excellent communication skills, active listening skills, good typing and MS Office proficiency.
• Open to work in US shift (India night shift).
• Open to work from office (Monday to Friday).
• PUC / Diploma / graduate.

Nice to have

• Prior healthcare domain experience, with focus on the payer or administrative side.
• Experience supporting U.S.-based customers or stakeholders.
• Experience in customer support, contact centre operations, healthcare services, healthcare technology, SaaS, or other customer-facing environments.
• Healthcare contact centre experience.
• Strong customer focus with excellent problem-solving and communication skills.

Details

• Location: Bengaluru, India.
• Work mode: office-based, Monday to Friday; US shift (India night shift).