Associate Fraud & Claims Operations Representative

Overview

Support fraud and claims operations by assisting customers, researching claims, reviewing account activity, and helping detect and prevent potential fraud.

What you'll do

• Support new and existing claims by gathering and documenting claim and account information.
• Research claims using established systems and procedures.
• Provide accurate claim status updates to customers.
• Review account activity to identify customer needs and take appropriate action.
• Respond to incoming customer calls in a call center environment.
• Process claim-related requests using established policies and controls.
• Collaborate with colleagues and supporting teams on routine matters.

What you'll need

• At least 6 months of customer service, financial services, fraud, or investigations experience, or equivalent experience, training, military experience, or education.
• Experience in fraud detection, fraud prevention, fraud alerts management, or banking and financial operations.
• Understanding of Fraud & Claims Management processes and case handling workflows.
• Knowledge of fraud lifecycle activities across Debit Cards, Credit Cards, AML, KYC, and Online Banking fraud products.
• Ability to work independently and collaboratively in a results-driven environment.
• Ability to manage workload priorities while meeting service-level expectations.
• Ability to adapt to rotating shifts, weekends, holidays, and additional hours as required.

Details

• Location: Hyderabad, India.
• Work includes responding to incoming customer calls in a call center environment.