Associate Implementation Engineer

Overview

Work directly with government customers to deploy, configure and test OpenGov cloud software, owning the customer data migration that makes each implementation successful.

What you'll do

• Deploy, configure, and test OpenGov cloud software to meet the documented implementation requirements of governments across the United States.
• Own customer data migration end to end, including database schema management, ETL tool configuration, and scripting as required, so the product is populated with accurate, validated customer data.
• Confirm customer requirements across both configuration and data, and provide guidance, assistance, and support throughout the platform configuration and integration process.
• Ensure receipt of appropriate data from customers, map it to OpenGov requirements, and upload, transform, and manipulate it to generate the desired application behaviors.
• Build and execute test scenarios that validate the configuration and migrated data produce accurate, expected outcomes prior to go-live.
• Interact directly with government Finance staff, Budget Directors, IT personnel and decision-makers, guiding them through the deployment and integration process.
• Identify customer pain points and partner with cross-functional teams to simplify, enhance, and automate existing processes that improve customer workflows.
• Troubleshoot configuration and data issues throughout the implementation and drive them to timely resolution.
• Work closely with Project Management, Customer Success Management, Data/Integration, and Product teams to facilitate a consistent customer experience and ensure successful projects for customers.

What you'll need

• 0 to 1 year of SQL scripting experience.
• 0 to 1 year of Python, or similar, scripting experience.
• Strong Microsoft Excel and Word skills, including using functions/formulas to format data such as v-lookup, pivot tables, error-checking, and developing properly formatted reports.
• Excellent interpersonal skills including verbal and written communication skills, teamwork, and customer service mentality.
• Ability to adapt to a rapidly changing product and respond strategically to customer needs.
• Strong attention to detail, with the ability to validate and reconcile data for accuracy.

Nice to have

• Experience with database technologies and with ETL or data-migration concepts and tools.

Details

• Location: Pune, India.