Associate Implementation Support Rep

Overview

Entry-level role completing well-defined implementation and support work for CDK Global's cloud-based dealership software, under established policies and regular review.

What you'll do

• Implement and document current and proposed solutions.
• Apply knowledge of the CDK Implementation process, policies, and escalation methodology.
• Work with a Senior Implementation Specialist to customise software settings per customer requirements.
• Validate data conversion from DMS.
• Resolve issues and handle escalations during implementation.
• Consult with and get trained on CDK Global solutions.
• Develop a complete understanding of the products trained within the assigned work stream (e.g. parts, service, accounting, sales).
• Verify and validate predetermined setup configurations and conversion data for accuracy.
• Attend status meetings with Team Leads/SMEs to review open issues and escalations related to software incompatibilities.
• Ensure client go-live readiness.
• Keep up to date and proficient on products, processes and industry standards using available learning resources.
• Respond to participant questions and elaborate on training content using knowledge of products, business processes, and roles and responsibilities.
• Be adaptive to delivery methods and work with the team.
• Be available for periodic weekend work requests for business needs.
• Comply fully with all organisation policies and procedures.

What you'll need

• Bachelor's degree in any discipline, including BCA, B.Com (Computers), B.Sc., B.Com, BA, or B.Tech.

Details

• Location: Hyderabad, Telangana, India.
• Periodic weekend work may be required.