Associate - Knowledge Management

Overview

Help architect, govern, and scale an AI-enabled knowledge ecosystem that powers marketing, thought leadership, and enterprise impact, working closely with the KM Lead.

What you'll do

• Manage and optimize SharePoint Online and enterprise knowledge portals.
• Design scalable site structures, permission models, and workflows.
• Build metadata schemas, taxonomy frameworks, and tagging standards.
• Improve enterprise-wide discoverability and search performance.
• Define and operationalize content lifecycle frameworks.
• Audit repositories and eliminate redundant or outdated content.
• Standardize documentation formats and knowledge templates.
• Ensure compliance with governance and information standards.
• Build dashboards tracking repository usage, search success, and content contribution.
• Translate usage data into structured improvement plans.
• Identify knowledge gaps and improvement areas through data-led diagnosis.
• Apply AI tools for auto-tagging, summarization, and intelligent Q&A.
• Support implementation of LLM-driven search and recommendation systems.
• Assist in prompt design, evaluation of AI outputs, and governance frameworks.
• Explore multi-model AI use cases across text, documents, and structured data.
• Partner with SMEs to capture tacit knowledge and convert it into reusable assets.
• Conduct knowledge harvesting and documentation workshops.

What you'll need

• 2–3 years of experience in Knowledge Management or content systems.
• Strong hands-on expertise in SharePoint Online or enterprise KM platforms.
• Experience in metadata design, taxonomy creation, and workflow configuration.
• Understanding of knowledge lifecycle and governance frameworks.
• Working knowledge of AI/ML fundamentals and LLM concepts.
• Familiarity with NLP use cases such as classification and entity extraction.
• Experience using AI productivity tools.
• Strong analytical mindset with Excel or Power BI proficiency.
• Structured thinking and strong systems orientation.

Details

• Location: Koramangala, Bangalore, Karnataka, India.