Associate Product Engineer

Overview

Own customer escalations and product features end to end for an AI-native ERP platform: investigate the root cause, build the fix, test it on QA, record a Loom walkthrough for acceptance, and ship it through to production.

What you'll do

• Read support escalations, reproduce issues on QA, and trace root causes in code and production data.
• State clearly whether an issue is a product defect, a data gap, or working as designed, with supporting evidence.
• Build fixes in Java (Spring Boot) or Ruby on Rails, with tests, and a React change when the fix requires one.
• Open pull requests, answer review comments, and keep CI green.
• Test your own work on QA, covering the main user flow and the edge cases from the ticket, and attach screenshots and resulting database state to the ticket.
• Record a Loom of before and after, under five minutes, for product acceptance.
• Take changes through staging to production, monitor the deploy, verify in production, and update the original support ticket.

What you'll need

• 1 to 3 years of software engineering experience, or a new graduate who has shipped at least one project.
• Java and Ruby on Rails, strong in at least one, with clear evidence you can pick up the other quickly.
• SQL skills sufficient to prove a point.
• Ability to read production data to confirm or reject a theory before writing code.
• Clear written communication for tickets, pull request descriptions, and Loom narration.
• Serious hands-on use of AI tooling such as Claude Code, Cursor, Copilot or similar.
• Ability to work with some overlap with US time zones.

Nice to have

• React and TypeScript in a production codebase.
• Kubernetes, CI pipelines, or a deploy you have managed yourself.
• Basic accounting literacy: chart of accounts, journal entries, bank reconciliation.
• Experience on a product team that talks to customers directly.

Details

• Location: Noida Sector 62 office, Noida, Uttar Pradesh, India.
• Some overlap with US time zones required.
• Application should include a link to a shipped project; a short Loom walkthrough of it is a plus.