Associate Product Operations

Overview

Associate role in the Corporate Actions Data Operations team, validating and publishing corporate actions composite records for clients and supporting quality, client service and product initiatives.

What you'll do

• Validate and publish corporate actions composite records by reviewing announcements and completing event terms, key dates, options and deadlines.
• Conduct in-depth research using issuer documentation (e.g., prospectuses/information circulars), exchanges/bulletins, web sources and vendor feeds to reconcile discrepancies and confirm accuracy.
• Liaise with external parties (agents, custodians, banks, vendors, exchange officials, transfer/paying agents) to obtain and confirm event specifics, including reconciliation to issuer golden copy.
• Manage exceptions and risk by reviewing daily exception reports, investigating breaks, escalating unresolved discrepancies and ensuring timely resolution aligned to SLAs.
• Provide client support via email/phone by explaining decisions, citing research, guiding interpretation and delivering system/service enablement where needed.
• Strengthen quality and controls through QC feedback, procedure/control enhancements, training documentation and delivery, and participation in UAT/process-change initiatives with local/global teams.

What you'll need

• Minimum 2 years of corporate actions experience.
• Proven ability to research, interpret and validate corporate actions terms and market practices across domestic and international events.
• Excellent communication and client management skills, including explaining judgment calls clearly and professionally.
• High attention to detail and a strong quality mindset; able to spot inconsistencies and prevent downstream impact.
• Sound judgment and intellectual curiosity, comfortable working through ambiguous, unique scenarios to reach defensible conclusions.
• Ownership and accountability, including proactive escalation and follow-through to closure.
• Collaborative and adaptable, able to work effectively across global teams, stakeholders and time-sensitive workflows.

Nice to have

• Experience in announcement capture stage.
• SQL knowledge (ability to query/validate data and support investigations).

Details

• Location: Gurugram, Haryana, India.
• Grade Level 07 (internal use).