Associate – Social Media Listening

Overview

Turn real-time social media conversation into clear, timely insights that guide content, media, and engagement decisions across the portfolio, working closely with brand, communications, media, and digital teams.

What you'll do

• Support the definition of topics, measures, and filters to frame clear objectives and deliverables for standard and custom reports.
• Build and refine social listening queries, keywords, and parameters; configure dashboards to accurately capture volume, sentiment, drivers, and influencers.
• Take ownership of query iteration to reduce noise and bias, ensuring precise, decision-ready mention analysis by the close of each reporting period.
• Pull, interpret, and synthesize data into sharp insights that inform content and media decisions for campaigns and events; advise teams on optimizations and next actions.
• Create clear, visually compelling deliverables in PowerPoint, newsletters, and Excel using charts, tables, and infographics.
• Translate findings into practical recommendations that impact targeting, creative, and channel mix; track outcomes and iterate to improve results.
• Operate within global social listening SOPs and compliance policies; uphold data integrity and ethical standards at all times.
• Work closely with cross-functional partners to align on objectives, share findings succinctly, and influence decisions with evidence.

What you'll need

• 2-4 years of experience in social media listening.
• Bachelor's degree in any stream, Pharma or M.Pharm (Pharmacology preferred), or MBA.
• Excellent written and verbal communication skills, with proven ability to transform data into a concise, compelling story.
• Ability to synthesize information and produce insightful and accurate analysis and recommendations.
• Highly organized, with impeccable attention to detail; able to handle multiple projects simultaneously and deliver accurate reports without grammatical or data errors.
• Strong sense of responsibility, takes ownership, self-starter and proactive attitude.
• Good mix of technical understanding, business sense, managerial/connecting and interpersonal skills.
• Strong familiarity and understanding of social media platforms such as Facebook, Twitter, Blogs, Forums, Instagram and Tumblr.
• Comfortable with MS Office Suite including Excel and PowerPoint.
• Experience in social listening tools such as Sprinklr, BrandWatch, Talkwalker, Meltwater, Netbase, or Social Studio.

Nice to have

• Pharmaceutical and social listening experience.
• Hands-on experience configuring queries, dashboards, and reports in enterprise social listening platforms.
• Experience turning monitoring outputs into campaign or content optimizations within regulated environments.
• Familiarity with global SOPs and compliance considerations for digital and social data.

Details

• Location: Chennai (source location line reads India - Bangalore).
• Date posted 19-Oct-2026; closing date 20-Oct-2026.