Associate Solution Engineer | SaaS Conversions

Overview

Associate Solution Engineer supporting Epicor's SaaS conversion initiative for Epicor Kinetic, working with Manufacturing SaaS Conversion BDRs, Customer Account Managers, Account Manager leadership, Consulting Services and the Cloud Center of Excellence.

What you'll do

• Partner with CAMs and customers to assess scope, risks, and readiness for SaaS migration.
• Discuss and review potential SaaS conversion opportunities with CAMs, including scope, approach, and next steps.
• Provision customers to run the Analyzer and review the results with them to identify potential risk areas.
• Collaborate with CAMs and Consulting teams to support development of Statements of Work.
• Lead the process to collect CSG (Custom Solutions Group) work and TSG (Technical Solutions Group) work and validate their cloud compatibility.
• Provide a clear and effective handoff of relevant information to Consulting for SaaS projects.
• Communicate the SaaS conversion process during customer calls and other engagements.
• Review applicable tools and alternative approaches to support SaaS readiness.
• Work with internal SaaS stakeholders to identify, communicate, and mitigate risk areas.
• Support efforts to increase SaaS conversion adoption in collaboration with Manufacturing leadership and the Center of Excellence.

What you'll need

• Minimum of 1 year of presales experience within the ERP industry or equivalent operational ERP experience, specifically Kinetic.
• ERP Administrator or power user for Kinetic environment.
• Experience with Kinetic Cloud and/or other Cloud offerings.
• Expertise with Microsoft Azure.
• Experience with Kinetic Customization, BPMs, Application Studio, BAQs, Dashboards and other Kinetic toolsets for integration and reporting.
• Background of success in supporting both direct and channel sales.
• Documented experience of giving customer presentations / demonstrations.
• 1+ years applicable experience and demonstrated success/knowledge in Manufacturing.
• Bachelor's degree (or equivalent experience).

Nice to have

• Successful candidates may have worked for companies such as Epicor, SAP, Microsoft, Infor, Sage, NetSuite or other ERP companies or Value Added Resellers (VARs).

Details

• Location: US, Remote.
• Some travel is required.