Asst Facility Manager - Soft

Overview

JLL is hiring an Assistant Manager - Soft Services to oversee soft services operations and workplace experience for a client site in Chennai, including housekeeping, security, landscaping, waste management, reception, catering and employee support services.

What you'll do

• Monitor and manage the performance of service providers and contractors, ensuring compliance with SLAs, KPIs and contractual commitments.
• Conduct regular vendor reviews and drive corrective actions to enhance service quality and operational efficiency.
• Perform routine site inspections, audits and workplace walkthroughs to ensure high standards of cleanliness, hygiene and facility presentation.
• Identify improvement opportunities and implement best practices to enhance workplace experience.
• Ensure soft services operations comply with applicable health, safety, environmental and organizational policies.
• Support risk assessments, incident investigations, corrective action plans and compliance reporting.
• Assist in managing reception services, cafeteria operations, mailroom activities, meeting room support, event coordination and other employee-facing services.
• Ensure seamless delivery of day-to-day workplace operations with minimal disruption to business activities.
• Serve as a point of contact for workplace-related requests, inquiries and escalations, and address employee concerns promptly.
• Support budget tracking, invoice verification, purchase requests and inventory management for soft services operations.
• Maintain operational records and prepare periodic reports on service performance, compliance and workplace metrics.
• Provide day-to-day supervision and guidance to onsite support staff and vendor personnel.

What you'll need

• Bachelor's degree in Hotel Management / Facility Management, Business Administration, Hospitality Management, or a related discipline.
• 6+ years of experience in Facility Management, Workplace Services, Hospitality Operations, Corporate Real Estate, or Soft Services Management.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong communication and stakeholder management skills.
• Excellent problem-solving and decision-making abilities.
• Customer-focused approach with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced corporate environment.
• Strong organizational, reporting and vendor management skills.

Nice to have

• Experience managing third-party service providers and workplace service operations within corporate or IT/ITES environments.
• Experience using CAFM systems, Workday, ServiceNow, helpdesk platforms or other facility management tools.

Details

• On-site in Chennai, TN.
• Scheduled weekly hours: 48.