Automation Engineer

Overview

Design, build and support copilots using Microsoft Copilot Studio and the Power Platform, implementing conversational experiences and integrating actions and knowledge sources to improve user productivity and operational efficiency.

What you'll do

• Build and maintain copilots in Copilot Studio (topics, generative answers, actions).
• Design conversation flows, prompts, fallbacks, and escalation paths aligned to responsible AI practices.
• Configure and validate knowledge sources (e.g., SharePoint, Dataverse, websites) and ensure appropriate permissions.
• Integrate copilots with Power Automate flows and approved connectors; create actions that follow governance/DLP policies.
• Publish copilots to approved channels (e.g., Microsoft Teams) and support UAT and production releases.
• Test and troubleshoot copilots end-to-end (functional, regression, and basic security validation).
• Monitor analytics and feedback; tune topics, prompts, and knowledge sources for quality and containment.
• Document solution design, integrations, and support runbooks.
• Collaborate with stakeholders, platform admins, and security partners.
• Follow all CDK Global policies and procedures.
• Complete all mandatory assigned compliance tasks and acknowledgements.
• Meet or exceed all performance expectations.

What you'll need

• Bachelor's degree or equivalent practical experience.
• 2–4 years of experience building chatbots/copilots and/or Power Platform solutions.
• Copilot Studio fundamentals (topics, generative answers, actions, testing, publishing).
• Basic conversation design and prompt writing; ability to design clear user journeys and fallbacks.
• Power Automate fundamentals (cloud flows, triggers/actions, approvals) and how to invoke flows from copilots.
• Working knowledge of connectors, authentication basics, and solution components (connection references, environment variables).
• Knowledge source configuration (SharePoint/Dataverse) and awareness of permission/security trimming concepts.
• Troubleshooting skills and ability to interpret basic analytics.
• Understanding of governance concepts such as DLP and working within enterprise policies.
• Strong documentation and stakeholder collaboration skills.

Nice to have

• Microsoft Power Platform certifications (PL-900; Copilot Studio credential if available).
• Experience deploying copilots in Microsoft Teams and integrating with Microsoft 365 workloads.
• Familiarity with AI Builder and/or Azure AI services.
• Experience in an enterprise or regulated environment.

Details

• Location: Hyderabad, Telangana, India.