Avionics Systems Customer Support Engineer (Communications, Navigation, Surveillance systems )

Overview

Avionics Systems Customer Support Engineer responsible for resolving in-service issues on Boeing commercial airplanes across Communications, Navigation, and Surveillance systems, along with related avionics.

What you'll do

• Address and resolve in-service issues related to airplane network and recording, cabin and display systems, Auto-Flight, Flight Management Systems and Air Data/Inertial Reference Systems, and Communications, Navigation, Surveillance systems.
• Work directly with airline customers to analyze network and recording, cabin and display systems, Auto-Flight, Flight Management Systems and Air Data/Inertial Reference Systems, and Communications, Navigation, Surveillance systems.
• Develop and perform tests to ensure system designs meet operational and functional requirements.
• Monitor supplier performance to ensure system integration and compliance with requirements.
• Develop and document moderately complex electronic and electrical system requirements.
• Design hardware, software and interface specifications.
• Test and validate to ensure system designs meet operational and functional requirements.
• Assist in monitoring supplier performance to ensure system integration and compliance with requirements.
• Solve problems concerning fielded hardware and software over the entire product lifecycle.
• Research specific technology advances for potential application to company business needs.
• Support Boeing commercial airplane models in service and under development, including 747, 767, 777, 787, 737NG, 737 MAX, 777X, and next-generation airplanes.
• Provide 24/7 support to Boeing commercial airplane customers.
• Address emergent issues and support important airline meetings off-hours.
• Support a 24/7 on-call rotation schedule, including variable shifts, weekends or overtime.

What you'll need

• Bachelor's degree in engineering with 8-10 years of related work experience, or master's degree in engineering with 7-11 years of related work experience.
• Flexibility, with a high tolerance for organizational complexity and ability to work with partners within and outside Boeing across different cultures and time-zones.
• Self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment.
• Very fluent in spoken and written English with excellent communication style.
• Ability to mentor and teach subordinates and partners to accomplish project and departmental goals and objectives.

Nice to have

• Experience working with Boeing 7XX series and EE systems service engineering, especially on network and recording, cabin and display systems, Auto-Flight, Flight Management Systems and Air Data/Inertial Reference Systems, and Communications, Navigation, Surveillance systems.
• Proficiency in using ATA Specification aircraft maintenance documentation, including manuals and service actions.
• Computer skill proficiency, including aircraft-related systems and proprietary software systems (for example, PDM).
• Fluent with MS Office products with knowledge of MS Project.

Details

• Location: Bangalore, India.
• Relocation offered based on candidate eligibility within India.
• Employer willing to sponsor applicants for employment visa status.
• Does not require a security clearance.
• Not contingent upon program award.
• Not a shift worker (India).